Jun Echemane

I’m a customer-focused professional with experience in voice and non-voice support, specializing in billing resolution, technical troubleshooting, and claims assistance. I’m reliable and detail-oriented, and I’m comfortable handling high-volume customer interactions while maintaining excellent service quality.

As a Work Claims Associate at EXL Services, I support U.S. clients and adjusters with property & casualty claims. I process and review claim documents accurately and communicate updates and resolutions clearly to keep outcomes on track.

Previously, as a Customer Service Representative at Teleperformance Ph, I handled a U.S. telecom account (voice support). I resolved billing, payment, and technical issues, maintained accurate CRM documentation, and consistently delivered high customer satisfaction.

I work with tools like Google Workspace, Microsoft Office, CRM systems, and Zoom, and I provide email & chat support with strong professional conduct. With a Bicol University B.S. in Food Technology (Cum laude) and “Certifications of Eligibility (PD No. 907)”, I bring discipline, team collaboration, and attention to details into every case.