Junaid Ansari
@junaidansari1
Sales and customer support professional at I-ON Broadband, acquiring residential broadband customers from lead generation through activation.
IndiaWhat I'm looking for
At I-ON Broadband, I manage residential broadband customer acquisition from lead generation and qualification through activation and onboarding. I recommend plans based on customer needs, follow up with prospects, and coordinate with installation and technical teams.
At Mach1 Broadband, I handled customer inquiries about broadband plans, billing, installation, and technical issues, converting qualified inquiries into subscriptions. Through Freelance Services, I provide remote customer support and sales assistance for digital businesses and e-commerce activities.
Experience
Work history, roles, and key accomplishments
Sales & Customer Relationship Executive
I-ON Broadband
Feb 2025 - Present (1 year 7 months)
Manage end-to-end customer acquisition for residential broadband services, including lead generation, qualification, and onboarding. Handle objections, coordinate with technical teams, and maintain accurate sales records in a target-driven environment.
Virtual Customer Support & Sales Contractor
Freelance Services
Jan 2025 - Present (1 year 8 months)
Provide remote customer support and sales assistance for digital businesses, handling inquiries, complaints, and lead qualification. Communicate through digital channels while managing multiple tasks and meeting service expectations.
Inside Sales & Customer Support Representative
Mach1 Broadband
May 2023 - Jan 2025 (1 year 8 months)
Handled inbound inquiries for broadband plans, pricing, and technical issues, converting leads into subscriptions through consultative sales. Managed complaints, coordinated installations, and followed up with prospects to meet monthly targets.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Commerce, Commerce
Pursued a Bachelor of Commerce degree, gaining foundational knowledge in commerce and business principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Portfolio
fiverr.com/junaid_cxSalary expectations
Job categories
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