Calvince Agira
@calvinceagira
IT specialist and manager delivering reliable infrastructure, service delivery and team-led IT transformation.
What I'm looking for
I am an experienced and detail-oriented Information Technology Specialist and manager with broad expertise in IT operations, system and network administration, project management, and service delivery. I have led teams of up to 14 support officers, delivered multi-branch network deployments, and implemented cost-saving infrastructure and process improvements.
My career highlights include managing a KSh 60M fiber deployment ahead of schedule and under budget, achieving consistently high KPI performance, implementing cloud and helpdesk solutions that improved operations, and developing IT functions from small teams into robust departments. I focus on solving complex technical problems, improving service quality, and aligning IT initiatives with business goals.
Experience
Work history, roles, and key accomplishments
IT Consultant
Nathan Claire Africa
Oct 2023 - Feb 2024 (4 months)
Assessed and improved application performance and SRE practices, developed monitoring dashboards and automated incident management to enhance system reliability for clients.
Technical Operations Manager
Talinda East Africa
Mar 2024 - Mar 2025 (1 year)
Oversee end-to-end ICT service delivery, enforce SLAs, and lead technical project implementations while managing team performance and client escalations to improve service quality.
IT Service Desk Team Lead
Tech Domain
May 2023 - Sep 2023 (4 months)
Implemented service desk policies, trained staff, and managed ticket resolution and performance to ensure SLAs were met and improve customer service standards.
Deputy Head of IT
Watu Credit Limited
May 2021 - Feb 2023 (1 year 9 months)
Directed IT strategy and operations, managed suppliers and a KSh 60M fiber rollout to 119 branches, achieved >90% KPI performance and expanded the IT team from 2 to 14.
IT Project Manager
Watu Credit Limited
Sep 2020 - Apr 2021 (7 months)
Led multidisciplinary IT projects, introduced helpdesk tooling and standardized project procedures to improve incident, change, and asset management across the business.
IT Administrator
Watu Credit Limited
May 2019 - Aug 2020 (1 year 3 months)
Administered Office 365, G Suite and ERP systems, managed networks and service desk operations, and implemented a call centre tool that boosted telesales by over 50%.
IT Support Officer
Watu Credit Limited
Aug 2018 - Apr 2019 (8 months)
Maintained networks and PABX, handled hardware repairs, managed SLAs and asset inventories, and reduced incident volume by implementing policies and user self-help resources.
IT Intern
Sony Sugar Limited
Jun 2017 - Sep 2017 (3 months)
Performed computer maintenance, assisted with basic switch configuration and LAN setup, and supported Cisco IP phone installations and printer troubleshooting.
IT Support Technician
Dairytech Management Firm
May 2015 - Apr 2016 (11 months)
Provided application and LAN support, resolved hardware/software issues, and supervised junior staff while supporting MYQ and Equitrac printing solutions.
Education
Degrees, certifications, and relevant coursework
Maseno University
Master of Science, Computer Science
2023 -
Enrolled in a Master of Science in Computer Science program at Maseno University beginning in 2023.
Masinde Muliro University of Science and Technology
Bachelor of Science, Computer Science
2014 - 2018
Completed a Bachelor's degree in Computer Science from Masinde Muliro University of Science and Technology from 2014 to 2018.
Kowuor Mixed Secondary School
Kenya Certificate of Secondary Education, General Secondary Education
2010 - 2013
Completed the Kenya Certificate of Secondary Education at Kowuor Mixed Secondary School from 2010 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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