Aaliyah Marshall

I am a resourceful collections and customer service specialist with over five years of experience resolving escalated accounts and improving recovery outcomes. I combine strong negotiation skills with compliance-minded processes to protect company interests while preserving client relationships.

In my current role as an Escalations Manager, I oversee a team of agents, develop strategies to reduce overdue accounts, and report KPI trends to senior management. I take pride in mentoring new staff and building effective training programs that reinforce negotiation and compliance best practices.

Previously, as a Department Manager at a major retail employer, I led hiring, training, scheduling, and daily operations for a high-volume department while maintaining excellent customer satisfaction and improving inventory accuracy.

I am seeking a remote collections opportunity within an internationally focused organization where I can apply my CRM, analytics, and multi-channel communication skills while working from Canada and part-time in the United States.