julio hidalgo

I’m a bilingual IT and customer support specialist with 5+ years of fully remote experience serving US-based companies. I started in a front-desk role and quickly grew into Tier 1–2 help desk, where I handled tickets for Microsoft 365, Windows, basic networking, and line-of-business apps while keeping clients informed and calm when things broke.

On a daily basis I worked in ticketing systems and CRMs, diagnosed issues over email, chat, and phone, and documented every step so teammates could trust my notes without “re-checking” basics. I enjoy troubleshooting, explaining technical topics in simple language, and being the person who quietly keeps systems, documentation, and customers up to date.

Over the last few years I’ve also leaned into automation and AI. I use tools like Power Automate, basic Python/JavaScript, and ChatGPT/OpenAI to remove repetitive work, organize information, and build small internal tools—such as a ticket-routing flow, simple WhatsApp and Telegram helpers, and document-processing workflows.

I’m looking for remote roles where I can combine technical support, customer care, and automation thinking—whether that’s in IT support, customer support, or operations for SaaS and tech-enabled companies.