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julio hidalgoJH
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julio hidalgo

@juliohidalgo

Automation Engineer & AI Solutions Builder | Python · Power Automate · OpenAI API | Helping Businesses Eliminate Manual Work

Guatemala
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What I'm looking for

I'm looking for a remote role where I can apply my skills in automation and AI integration to solve real business problems. I value autonomy, clear communication, and async-friendly environments. I thrive when given a problem and the freedom to engineer the right solution — and I want to grow alongside a team that takes quality seriously.

I build automation systems and AI-powered tools that save businesses time, reduce errors, and scale operations without adding headcount. My work sits at the intersection of practical problem-solving and modern AI — and I care most about solutions that actually get used and deliver measurable results.

My background started in IT support, advancing from Tier 1 to Tier 2 help desk at a managed services company. That experience gave me something most developers don't have — I understand how businesses actually operate, where the friction is, and what breaks down at the human level before I ever write a line of code.

From there I moved into building. Some highlights:

  • Co-designed an AI-powered Power Automate workflow that automatically interprets, categorizes, and routes service tickets — still in active use today.

  • Built a Real-Time Trade Signal Copier in Python that parses Telegram signals and executes trades on cTrader in under 100ms.

  • Developed an AI Co-Pilot using GPT-4o Vision and Deepgram WebSockets that provides real-time, context-aware guidance in high-pressure situations — with sub-100ms transcription latency and a built-in stealth mode.

  • Built an AI-Powered WhatsApp Concierge that manages customer conversations using the ChatGPT API, drafting intelligent replies for human review and approval.

  • Automated a document processing pipeline that reduced manual processing time by 80% using OCR, Power Automate, and Exchange server monitoring.

I work primarily with Python, JavaScript, Next.js, Power Automate, and the OpenAI API, and I use Cursor to ship fast. I'm based in Guatemala and work fully remote, available across US and EU time zones.

I'm currently open to remote roles focused on automation, AI integration, workflow optimization, or no-code/low-code development — and I'm always interested in problems where the right system can make a real difference.

🌐 Portfolio: julio0795.github.io

Experience

Work history, roles, and key accomplishments

IS

IT Support & Automation Specialist

info station

Sep 2021 - Aug 2025 (3 years 11 months)

Started in client-facing support, growing into Tier 1 & 2 help desk over ~3 years. Co-designed an AI-powered Power Automate workflow to auto-triage and route service tickets. Also rebuilt the ARC of Washington Home Counties website from scratch after a catastrophic failure, delivering a modern site with a client-manageable backend.

Education

Degrees, certifications, and relevant coursework

Sacred Heart Junior College logoSC

Sacred Heart Junior College

Associate Degree in computer Technician, Computer Science

2014 - 2016

Grade: 3.6

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