Open to opportunities

Chukwulebile Agu

@chukwulebileagu

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Technology specialist with diverse experience in customer service and IT.

Belize

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What I'm looking for

I seek a role that fosters growth, values teamwork, and prioritizes customer satisfaction.

I am a technology specialist with extensive experience across various industries, including customer service, call centers, and IT. My journey has equipped me with the skills to lead teams effectively while maintaining high industry standards. I thrive in environments that challenge me to balance and prioritize workloads, ensuring organizational goals are met.

During my tenure at Belize Telemedia Ltd, I developed strong business relationships with commercial partners and mentored team members to enhance their performance. My role involved researching industry trends to identify opportunities for growth and implementing strategies that benefited the company. I have a proven track record of improving customer loyalty and satisfaction through superior service delivery.

My background in IT support has also provided me with a solid foundation in managing technological infrastructures and resolving complex issues. I am passionate about leveraging my diverse skill set to contribute to a dynamic team and drive success in future endeavors.

Experience

Work history, roles, and key accomplishments

Customer Support Officer

Belize Telemedia Ltd

Oct 2017 - Jul 2023 (5 years 9 months)

Developed ongoing business relationships with commercial partners and provided solutions to meet their needs. Supervised team members, assisting in mentoring and monitoring their performance. Researched industry evolution and competition's activities to identify segment-specific gaps and strategies.

Customer Support Business Relationship Management Performance Monitoring Market Research Strategic Planning

Team Lead Customer Care

Ready Call Center

Oct 2014 - Aug 2017 (2 years 10 months)

Experienced different development life cycles using Agile methodologies and provided superior customer service, building customer loyalty. Ensured full integration of customers’ needs with overall service delivery strategies. Identified and followed through customer complaints to ensure prompt resolution and feedback.

Agile Methodologies Customer Service Service Delivery Data Collection Relationship Management Training

Analyst Information Technology Support

Smart-Belize

May 2008 - Sep 2011 (3 years 4 months)

Managed IT infrastructures across 60 retail shops and mobile point of sales (MPOS buses), acting as first-line support for Windows Users. Identified options for potential solutions and assessed them for both technical and business suitability. Ensured facilities met the needs of multiple individuals and projects, coordinating with staff for technological needs.

Technical Troubleshooting Business Analysis User Acceptance Testing

Education

Degrees, certifications, and relevant coursework

Heriot-Watt University

MSc, Energy Engineering

Completed a Master of Science degree focusing on Energy Engineering. Gained advanced knowledge in sustainable energy systems and related technologies.

Enugu State University of Science and Technology

BSc, Mechanical & Production Engineering

Obtained a Bachelor of Science degree in Mechanical & Production Engineering. Developed a strong foundation in mechanical principles and production processes.