Jaymar Noralez

Connected, diagnosed, and troubleshot hardware including computers, monitors, printers, networking devices, and audio-visual attachments. Installed, tested, and troubleshot computer software, making it available to appropriate users within respective Ministry/Department.

Designed and developed databases to meet the needs of the Ministry/Departments, writing codes, editing, and installing stored procedures and functions for accessing, maintaining, and populating databases. Maintained database ownership and access privileges to ensure the security and integrity of the data stored, monitoring and maintaining equipment and database security in cooperation with system

Assisted customers with computer and mobile-related issues, remotely accessing their computers to review and guide them with technical problems. Handled customer technical support cases through phone and email submission, and updated the company website with tech tips and brief documents.

Spearheaded the development of in-office applications such as Helpdesk, Payroll, and Recruiting, built with custom PHP framework and WordPress. Implemented procedures for smooth applicant-to-employee transitions and met personal/team qualitative and quantitative targets.

Prioritized incoming cases based on severity to ensure customers received adequate attention and minimized downtime. Connected remotely to customers' computers and databases to diagnose and remedy issues with the company application, providing proper documentation for future reference.

Assisted with company and client website development, building applications with CodeIgniter, Laravel, CakePHP, and a custom framework. Performed computer repairs and software installation/removal.

Ensured that tickets assigned by the supervisor were completed within a reasonable period. Consulted with customers to remedy website HTML, CSS, and JavaScript faults and implemented new requested features and content.

Assisted the marketing team with posting to and monitoring social media accounts to grow social reach, engagement, and referral traffic. Developed the company's website using the Laravel PHP framework and transferred another company website from Wix to Shopify.

Assisted Senior Developers with feature updates, plugins, and bug fixes on the web application using a custom MVC framework (CCMS) built with PHP, MySQL, JavaScript, HTML, and CSS. Developed custom web applications for clients to document best practices and improve their knowledge base.

Performed minor computer maintenance and assembling, and also printer troubleshooting. Drew land sketches using AutoCAD and performed the company's bank deposits.

Focused on Computer Science, gaining foundational knowledge in the field. This program provided a broad understanding of general studies while specializing in computer-related subjects.

Completed a diploma in Business Studies, acquiring essential business principles and practices. This program laid the groundwork for understanding organizational operations.