Akeem Gonzales

Support, configure, maintain and upgrade network and server infrastructure, administer Microsoft 365/SharePoint/Intune/Exchange and Active Directory, and manage backup and recovery systems to ensure operational continuity.

Led IT and call center operations to improve client-focused service delivery, coached supervisors, implemented process improvements, and managed onboarding and vendor reviews to meet performance goals.

Configured networking infrastructure including firewalls and Cisco switches, and performed system administration tasks such as Group Policy creation and software deployment to standardize environments.

Provided remote and onsite helpdesk support, managed Office 365 account lifecycle, and coordinated IT projects across the Belize region to maintain service levels.

Managed Active Directory, PDQ deployments, Cisco switch configurations, VLAN adjustments, virtual environments (VMware vSphere), and provided remote/on-site troubleshooting to improve system reliability.

Executed system administration tasks, provided helpdesk support, and maintained network and domain services to ensure operational uptime and user productivity.

Supported senior admins with system maintenance, troubleshooting, and routine administrative tasks to support business IT operations.

Provided technical support, performed hardware repairs and diagnostics, and assisted with IT tasks to maintain service levels for end users.

Completed a Certificate of Completion in IT Management covering IT project oversight and management fundamentals.

Earned a Lean Six Sigma White Belt certificate introducing process improvement and basic Lean Six Sigma concepts.

Completed a Certificate in Windows Server Administration focused on Windows Server setup, management, and administration tasks.

Completed a Certificate in Computer Networking Level 2 covering intermediate networking principles and practical network setup.

Completed a Certificate in Computer Networking Level 1 covering foundational networking concepts and basic configurations.

Completed a Certificate in Computer Assembling & repair Level 1 focused on hardware assembly and basic repair techniques.

Completed a diploma program focused on leadership and discipleship, graduating in 2013.

Completed secondary education and obtained a high school diploma in 2009.

Attended primary school and obtained primary school certificate.

Completed a Career Essentials program in System Administration covering core system administration skills for career readiness.

Completed a Certificate in Professionalism & Business Etiquette focused on workplace conduct and professional communication.

Completed a Certificate in Soft Skills emphasizing communication, teamwork, and interpersonal skills.