Belkin Colindres
@belkincolindres
Bilingual customer support and outreach lead skilled in communications and digital systems.
What I'm looking for
I am a bilingual customer support professional with experience handling multi-brand phone and email support, and translating between English and Spanish to ensure clear, compassionate service. I excel at switching gears quickly and staying organized in fast-paced environments.
I balance my professional work with leadership roles in a volunteer organization where I manage on-the-ground food outreach and oversee digital infrastructure like the website and donor portals. I take pride in delivering results and creating positive experiences for the people I serve.
My background includes sales and customer-facing roles where I explained products and services to consumers, plus technical comfort with Microsoft Office, customer service platforms, and managing digital donor systems. I also apply graphic design and branding skills to marketing and partnership-building efforts.
I am committed to community service—volunteering with Belize City Animal Aid and leading charitable outreach—and continually expanding my skills through self-directed language learning and coursework in law and criminal justice.
Experience
Work history, roles, and key accomplishments
Support Representative
Alta Resources
Apr 2025 - Present (10 months)
Handle phone and email support for multiple brands, providing bilingual (English/Spanish) assistance and ensuring positive customer experiences through quick knowledge switching and organized case management.
Digital Systems & Communication Lead
The Volunteers Club Charity BPO
Oversee digital systems and communications for the organization, including website maintenance, donor portal reliability, and creation of marketing materials to support outreach.
Outreach & Food Security Lead
The Volunteers Club Charity BPO
Plan and execute food outreach missions while managing digital infrastructure, donor portals, and marketing/graphics to grow partnerships and maintain reliable operations.
Sales Representative
Ready Call Center
Dec 2024 - Feb 2025 (2 months)
Answered consumer inquiries by phone and email, explained product and service benefits to support ordering and increase purchase confidence.
Education
Degrees, certifications, and relevant coursework
Saint Catherine Academy
High School Diploma, Academic Arts / Global Communication
Activities and societies: Self-study in French, German, and Turkish; graphic design and social media content creation; volunteer work with Belize City Animal Aid.
High School Diploma in Academic Arts with bilingual proficiency in English and Spanish and coursework in law and criminal justice; pursuing additional language study and technical skills.
Availability
Location
Authorized to work in
Job categories
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