Juliet Okeke

Supported daily branch operations and responded to client enquiries, providing clear information and directing requests to appropriate team members. Maintained and organised client and property documentation, ensuring records were accurate and readily accessible.

Supported customers using an online travel platform, assisting with travel-related enquiries and service needs through digital communication channels. Helped with booking changes, cancellations, reservations, and payment-related enquiries, following platform procedures and available guidelines.

Provided administrative support to the HR Learning & Development team, coordinating correspondence and responding to internal requests. Reviewed educational assistance grant submissions and supported the processing and tracking of employee training requests.

Supported clients with luxury hotel and property searches, reservations, and travel-related enquiries. Compared hotel prices, amenities, and property details, compiling clear information in Google Sheets to support client requests.

Provided general administrative and HR support, including document preparation, filing, correspondence, and office coordination. Assisted with routine employee and operational requests while maintaining organised records and professional communication.

Pursuing an MSc in Human Resources Management at 21 Academy in Malta, expected to complete in 2026.

Completed a Master of Business Administration (MBA) from the National Open University of Nigeria from 2017 to 2021.

Earned a BSc in Business Administration from Anambra State University, Nigeria, from 2008 to 2012.

Completed professional courses in Compliance & Risk Management, Compensation & Benefits, Employee Relations, Payroll & HR Management, and Talent Acquisition.