Open to opportunities

Kim User

@kimuser18

Hospitality HR assistant at Hilton Manila Newport World Resorts who supported employee operations, engagement, and recognition.

Malta

Message

What I'm looking for

I'm seeking opportunities in hospitality, Human Resources, administration, guest services, reservations, events, and other service-oriented roles.

At Hilton Manila Newport World Resorts, I supported day-to-day HR operations, handling employee records, documentation, reporting, and Team Member concerns with care and confidentiality.

I maintained HR records and Excel trackers, and consolidated working hours and service charge headcount reports for outsourced employees. I coordinated with departments and partner agencies to validate information and support administrative requirements.

I also supported onboarding, employee welfare, recognition, and engagement initiatives. I created engagement materials and helped coordinate events from setup through follow-up.

Before Hilton, I handled approximately 175 customer calls per week at Optum Global Solutions and maintained a 100 NPS. I graduated Magna Cum Laude in International Hospitality Management and hold TESDA NC III in Events Management Services.

Experience

Work history, roles, and key accomplishments

Project-Based Human Resources Assistant

Hilton Manila Newport World Resorts

Sep 2025 - Mar 2026 (6 months)

Supported day-to-day HR operations in an international hotel environment, handling employee documentation, records, reporting, coordination, and Team Member concerns while maintaining accuracy and confidentiality. Managed high-volume HR documentation, maintained daily Excel trackers, and coordinated with partner agencies and internal departments.

HR Administration Employee Records Documentation Reporting Excel Coordination Onboarding Employee Engagement Confidentiality Internal Communications

Human Resources Intern

Hilton Manila Newport World Resorts

Apr 2025 - Aug 2025 (4 months)

Supported Human Resources operations with emphasis on Learning & Development, employee engagement, and employee recognition programs. Assisted with new-intern and new-employee orientation, verified intern work hours, and supported employee recognition by monitoring guest commendations.

HR Operations Learning and Development Employee Engagement Employee Recognition Orientation Documentation Coordination

Customer Service Advocate

Optum Global Solutions

Aug 2024 - Feb 2025 (6 months)

Managed approximately 175 customer calls per week, providing prompt and accurate assistance while balancing customer needs with established policies and procedures. Maintained a 100 NPS, demonstrating strong customer satisfaction, communication, active listening, and service recovery skills.

Customer Service Communication Skills Active Listening Service Recovery Compliance Problem Solving