Kimberly Yaon

Supported day-to-day HR operations in an international hotel environment, handling employee documentation, records, reporting, coordination, and Team Member concerns while maintaining accuracy and confidentiality.

Supported Human Resources operations with emphasis on Learning & Development, employee engagement, and employee recognition programs. Recognized as an Outstanding Intern for performance and dedication.

Managed approximately 175 customer calls per week, providing prompt and accurate assistance while maintaining a 100 NPS. Handled sensitive customer information in accordance with compliance and regulatory standards.

Completed the Filipino Brand of Service Excellence training.

Completed certifications in Event Operations, Event Planning, Luxury Hospitality Standards, Front Office, F&B, and Housekeeping.

Grade: Magna Cum Laude

Bachelor of Science in International Hospitality Management with Specialization in Hotel and Restaurant Administration, graduated Magna Cum Laude.

Grade: 870

Achieved a TOEIC score of 870, indicating advanced proficiency.

Earned the National Certificate III in Events Management Services.

Completed the Job Ready Employability Skills program.

Earned certifications in Managing Diversity, Hospitality Professional, and Business Communication in Hospitality.

Grade: With Honors

Completed the Accountancy, Business, and Management Track, graduating with honors.