Open to opportunities

Nikola Manasijevic

@nikolamanasijevic

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Hospitality operations professional specializing in reservations, guest relations, and process improvement.

Malta

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What I'm looking for

I seek a customer-focused hospitality role where I can manage reservations, improve operations, mentor staff, and contribute to sales and guest satisfaction.

I am a dedicated hospitality professional with extensive experience in reservations management, front desk operations, and guest relations across hotel and rental environments. I have managed daily bookings across multiple platforms, resolved complex reservation issues, led upselling efforts, and supported sales and marketing initiatives to improve retention and revenue.

I excel at operational coordination, data reconciliation, and process improvement, having optimized workflows for rental fleet operations and introduced shift handover templates and staff onboarding contributions. I am dependable, a quick learner, and a collaborative team player focused on delivering exceptional guest experiences and measurable operational efficiencies.

Experience

Work history, roles, and key accomplishments

Sales and Marketing Reservations

G3 Group

Jun 2024 - Oct 2025 (1 year 4 months)

Managed daily hotel reservations across multiple platforms and resolved booking issues, improving booking accuracy and reducing overbookings through proactive stop-sales and overbooking management.

Booking.Com Expedia Guest Relations Upselling CRM Payment Processing

Operations Coordinator

Drifter Car Rentals Co Ltd

Apr 2022 - Jun 2024 (2 years 2 months)

Oversaw daily rental operations including vehicle dispatch, scheduling and fleet availability, improved operational workflows and reduced downtime through process optimizations.

Fleet Management Dispatch Coordination CRM Microsoft Excel Scheduling Invoicing Customer Support Process Improvement

Receptionist

G3 Group

May 2019 - Apr 2022 (2 years 11 months)

Delivered front desk services including check-in/out, reservations and cash handling while consistently ranking in the top 3 for upselling and generating commission revenue.

Cash Handling Upselling Guest Relations PMS Sales

Bookmaker Assistant

MaxBet

Jan 2018 - Dec 2018 (11 months)

Assisted customers with bets and terminal use, handled cash transactions and ensured regulatory compliance while maintaining high customer service in a fast-paced environment.

Cash Handling Customer Service Terminal Operations & Compliance Dispute Resolution High Pressure Service