Julie THEODORE
@julietheodore1
Enthusiastic key account manager with a passion for customer service.
What I'm looking for
I am a motivated and disciplined key account manager currently working at Atalian Interactive, where I excel in client account management and ensuring customer satisfaction. My role involves sending invoices, managing client meetings, and handling complaints effectively. I thrive in hybrid work environments and enjoy the challenges that come with managing key accounts.
Previously, I worked in debt collection at IKCS, where I established repayment plans and maintained daily payment records. My experience in customer service at Chronopost further honed my skills in processing claims and guiding clients through their inquiries. I take pride in my ability to communicate effectively in both English and French, which allows me to connect with a diverse clientele.
I am now seeking a remote job that offers opportunities for growth and allows me to leverage my skills in a dynamic environment. I am eager to contribute my energy and passion for customer service to a new organization.
Experience
Work history, roles, and key accomplishments
Key Account Manager
Atalian Interactive
Oct 2022 - Present (2 years 8 months)
Responsible for managing client accounts, sending invoices, and conducting client meetings. Skilled in handling complaints and interventions, as well as debt collection.
Customer Service Representative
IKCS
Aug 2022 - Sep 2022 (1 month)
Entered daily payments into the system, sent repayment schedules, and contacted clients to establish repayment plans for their debts.
Customer Service Agent
Chronopost
Mar 2022 - Jul 2022 (4 months)
Provided customer service by processing claims and guiding individuals to locate their packages. Managed client inquiries and personal data.
Receptionist/Bar Attendant
Bali Cravings by Lexia
Jul 2021 - Aug 2021 (1 month)
Welcomed visitors at the reception desk, ensured customer satisfaction, and provided information about restaurant operations.
Education
Degrees, certifications, and relevant coursework
Primary School
Certificate of Primary Education, General Education
Achieved Certificate of Primary Education (CPE), demonstrating foundational academic skills.
Cambridge International Examinations
O-Level, General Education
Grade: French - A, French Literature - C, English - C, Business - C, Maths - D
Completed O-Level examinations with subjects including French, French Literature, English, Business, and Maths.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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