Iswaree Nea Dookhun
@iswareeneadookhun
I am dedicated to providing seamless customer experiences and contributing to a company's growth.
MauritiusWhat I'm looking for
I am passionate about delivering exceptional customer experiences and continuously improving service processes. My goal is to grow into a leadership role within the BPO industry, where I can mentor teams and enhance operational efficiencies.
I am always eager to learn, upskill, and explore new challenges in customer experience management, tech support, and process optimization.
I am excited to connect with companies that value customer satisfaction and operational excellence. Let's work together to create outstanding customer experiences!
Key Skills:
•Customer Relationship Management (CRM)
Technical Support & Troubleshooting
Data Entry & Administrative Support
Multilingual Communication (English, French, etc.)
Remote Work Adaptability & Time
Management.
Experience
Work history, roles, and key accomplishments
IPS Suspense Reconciliation
Absa House
Dec 2023 - Jan 2024 (1 month)
Reversed entries for exceptional items and reconciled IPS suspense accounts. Managed queries and ensured accurate processing of transactions.
Trade Finance Middle Office
Absa House
Oct 2023 - Nov 2023 (1 month)
Handled signature verification and recorded bank transactions. Ensured compliance with sanction policies and provided efficient customer service by addressing queries.
Accounts Clerk Training
Professional Skills Invest
Jun 2023 - Aug 2023 (2 months)
Posted purchases and sales invoices using QuickBooks, performed monthly bank reconciliations, and computed various deductions for clients. Assisted in preparing monthly management accounts.
Book Keeper
Family Business
Apr 2020 - May 2023 (3 years 1 month)
Managed financial records for the family business, ensuring accuracy and up-to-date statements. Responsibilities included creating financial accounts, statements, and cheques while interacting with clients.
Education
Degrees, certifications, and relevant coursework
Open University
Bachelor of Science (Honors), Human Resources Management
2023 -
Currently pursuing a Bachelor of Science (Honors) in Human Resources Management and Development, focusing on the principles and practices of human resource management.
Rose Hill School
Higher School Certificate, General Studies
2021 - 2022
Grade: 2 Credits
Completed the Higher School Certificate (HSC) with 2 credits in two mains and two passes in subsidiary subjects, demonstrating a solid foundation for further education.
Rose Hill School
School Certificate, General Studies
2020 - 2021
Grade: 5 Credits
Achieved the School Certificate (SC) as a part-time student, earning 5 credits including English and Accounting, which laid the groundwork for future academic pursuits.
Mauritius Examinations Syndicate
Primary Education, Primary Education
2014 - 2014
Completed Primary Education Examinations, marking the completion of foundational education.
Alliance Of French Institutions Francaises
French Language Participation, Language Studies
2013 - 2013
Grade: Bien
Continued participation in a French language program, again achieving a 'Bien' grade, further solidifying language proficiency.
Alliance Of French Institutions Francaises
French Language Participation, Language Studies
2012 - 2012
Grade: Bien
Participated in a French language program, achieving a 'Bien' grade, which enhanced language skills and cultural understanding.
Tech stack
Software and tools used professionally
Availability
Location
MauritiusAuthorized to work in
Job categories
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