At Accenture, I’ve worked in B2B and B2C collections for international companies, including on the FedEx Express project. I’ve managed major accounts and negotiated amicable recovery of overdue receivables.
My work has included following up with clients, reviewing aged balances, tracking disputes, and arranging payment plans. I’ve also handled account reconciliations, refunds, credit notes, and documentation for litigation when amicable recovery wasn’t possible.
On the Accenture France / Gallia project, I’ve supported collections for large companies including Sanofi, L’Oréal Paris, Volvo, Apple, and Airbus. I’ve also prepared monthly reporting and followed collection and dispute KPIs.
Before Accenture, I worked as a receptionist at Baystone Boutique Hotel & Spa, handling guest arrivals, reservations, billing, and bilingual customer correspondence. I speak French and English fluently.
