Anastasia Raynal
@anastasiaraynal
Customer-service professional with 5+ years in client relations and operations.
ZimbabweWhat I'm looking for
I am a dedicated customer-service professional with over five years' experience across call centers, debt collection, in-person retail, and appointment scheduling. I consistently resolve customer issues, manage high-volume inbound and outbound communications, and improve customer satisfaction through clear communication and organized processes.
As a former director of a clothing shop and barbershop, I oversaw daily operations, staff scheduling, budgeting, inventory, and administration while driving retention through personalized service. I bring negotiation experience from debt recovery roles and proven ability to support sales and marketing outreach for businesses establishing an online presence.
Experience
Work history, roles, and key accomplishments
Director
Inse You Ltd
Jul 2021 - Present (4 years 7 months)
Oversaw daily operations, staff scheduling, budgeting, inventory and administrative tasks for a clothing shop and barbershop, increasing customer satisfaction and retention through personalized service.
Customer Representative
Comperformances Ltd
Nov 2019 - Jun 2021 (1 year 7 months)
Contacted customers across France to schedule marketing and sales appointments, promoted website services to businesses, and developed persuasion and communication skills with diverse clients.
Debt Collector
Larson & Match
Jan 2019 - Oct 2019 (9 months)
Managed debt recovery from clients via professional negotiation of repayment plans, resolved payment disputes while maintaining customer trust and compliance with company policies.
Customer Service Representative
Alloresto.fr
Nov 2013 - Jan 2015 (1 year 2 months)
Acted as liaison between customers and restaurant owners, resolved conflicts, updated restaurant menus, and managed inbound/outbound customer support calls to maintain positive relations.
Education
Degrees, certifications, and relevant coursework
Ebene Senior Secondary School
School Certificate, Secondary Education
Completed secondary education (SC) at Ebene Senior Secondary School.
AFAlliance Française
DELF Certification, French Language
Completed French language studies at Alliance Française, passing the DELF examination.
Sheffield School of Accountancy and Management
Accounting Certificate, Accounting
Completed accounting courses for Junior Accountant and Accounts Officer roles at Sheffield School of Accountancy and Management.
Availability
Location
ZimbabweAuthorized to work in
MauritiusJob categories
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