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Juliet Godwin

@julietgodwin

Customer Support Officer at OPay handling 90 inbound calls daily and keeping merchant CRM records accurate.

At OPay, I assist merchants with questions about products and services and help resolve their issues. I handle an average of 90 inbound calls daily.

I also update CRM records to support follow-ups and customer relationship management. I work with product and sales teams on escalated merchant concerns.

At PEPERONI, I provided administrative support for daily office operations and assisted with financial records, invoices, and payment documentation.

At No Means No Worldwide, I facilitated training on leadership development and life skills, mentored participants, and maintained training records and reports.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Officer

Current

OPay

Mar 2026 - Present (7 months)

Assisted merchants with product and service inquiries, managing an average of 90 inbound calls daily. Improved response efficiency and maintained CRM records to support customer relationship management.

Customer Support CRM Management Communication Skills Problem Solving Time Management

Administrative and Accounts Assistant

Peperoni

Aug 2025 - Dec 2025 (4 months)

Provided administrative support for daily office operations and assisted in maintaining accurate financial records, invoices, and payment documentation.

Administrative Support Financial Record Keeping Invoicing Documentation Microsoft Office

Instructor / Trainer

No Means No Worldwide

Jul 2024 - Feb 2025 (7 months)

Facilitated structured training sessions on leadership development and life skills, mentoring participants on personal development and communication. Maintained accurate records and reports of training activities.

Training Mentorship Leadership Development Communication Skills Record keeping