Open to opportunities

Julianna Jones

@juliannajones1

Message

Customer service professional and educator who delivers solutions with empathy and clarity.

Zimbabwe

Message

What I'm looking for

I’m looking for a remote customer service or virtual call center position where my interpersonal skills and problem-solving help deliver exceptional customer support.

I’m a professional educator and hospitality team member with extensive experience in communication, conflict resolution, customer service, and relationship building. In my current role as a Theatre Teacher, I manage communication with students, parents, faculty, and stakeholders—resolving questions efficiently while building positive relationships through strong interpersonal communication.

Across hospitality and front-of-house leadership, I’ve supervised operations, trained team members, and supported large volumes of guests to maintain excellent satisfaction. I’m skilled at coordinating multiple priorities, using Microsoft Office Suite and Google Workspace, maintaining detailed records, and handling customer concerns professionally—whether through remote communication or in fast-paced, high-volume environments.

Experience

Work history, roles, and key accomplishments

Current

Bartender

Current

1792

Jan 2025 - Present (1 year 8 months)

Provided exceptional customer service in a fast-paced, high-volume environment while processing accurate transactions using POS systems. Resolved customer concerns professionally, assisted customers with identifying needs, and managed multiple requests efficiently.

Customer Service POS systems Attention To Detail Problem Solving Multitasking

Current

Theatre Teacher

Current

Roxboro Community School

Jan 2023 - Present (3 years 8 months)

Managed communication with students, parents, faculty, and community stakeholders, ensuring timely resolution of questions and concerns. Coordinated projects, schedules, and events, resolved conflicts professionally, and maintained detailed student records.

Teamwork Microsoft Office Customer Service Conflict Resolution Problem Solving Data Entry Google Workspace Time Management Multitasking Organization Social Media Management

Manager

UNCG Auditorium

Jan 2017 - Jan 2022 (5 years)

Resolved customer complaints and provided high-quality support for large volumes of guests. Supervised front-of-house operations, trained team members on customer service standards, and maintained accurate records following established policies and procedures.

Teamwork Customer Support Complaint Resolution Training Record keeping Process Adherence