Shanelle Rodriguez
@shanellerodriguez
I am a customer service professional with 10+ years in retail, hospitality, and remote teaching.
United StatesWhat I'm looking for
I am a dedicated customer service professional with over 10 years of experience across retail, hospitality, and online education. I consistently deliver friendly, solution-focused support, manage busy schedules, and use digital platforms like Microsoft Teams, Zoom, and Google Workspace to maintain records and communicate effectively.
As an ESL teacher and frontline retail and hospitality associate, I developed strong communication, lesson-planning, merchandising, POS, and multitasking skills that drive customer satisfaction. I hold a 120-hour TESOL certification and seek remote customer service roles where I can apply my organization, adaptability, and problem-solving to support teams and clients.
Experience
Work history, roles, and key accomplishments
Sales Team Member
Academy Sports + Outdoors
Mar 2024 - Aug 2024 (5 months)
Provided prompt, friendly customer service and resolved sales inquiries while supporting merchandising and product organization to maintain store standards.
Server / Hospitality Associate
Twin Peaks
May 2023 - Mar 2024 (10 months)
Delivered high-volume hospitality service by handling food and drink orders, promoting specials, and ensuring guest satisfaction to support an efficient team environment.
English as a Second Language Teacher
PalFish
May 2019 - May 2023 (4 years)
Delivered one-on-one and group ESL lessons to international students, prepared lesson plans and activities, and maintained digital records to track progress over four years.
Education
Degrees, certifications, and relevant coursework
CSCypress Creek High School
High School Diploma, General Studies
Graduated from Cypress Creek High School in Orlando, FL with a High School Diploma in 2013.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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