Open to opportunities

Telly Chaverria

@tellychaverria

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Experienced educator transitioning to remote customer service, virtual assistant, and content moderation roles.

United States

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What I'm looking for

I seek remote roles where I can apply empathetic conflict resolution, organized admin support, and clear communication to help teams and customers, with growth opportunities.

I am a US-born educator with 14 years of experience in conflict resolution, organization, and professional communication, now transitioning into remote customer service, virtual assistant, or content moderation roles. I have delivered extensive virtual instruction, managed diverse stakeholder communications, and handled high-volume remote interactions using tools like Zoom, Google Classroom, Blackboard, and Microsoft Teams.

I have a strong track record resolving conflicts empathetically, organizing schedules and records under tight deadlines, and collaborating with teams to improve processes. Familiar with Zendesk, Trello, Slack, Microsoft Office, and Google Suite, I blend instructional experience with recent customer service training to provide dependable remote support and administrative assistance.

Experience

Work history, roles, and key accomplishments

Biology Teacher

Mesquite Independent School District

Jan 2013 - Dec 2022 (9 years 11 months)

Delivered 1000+ hours of virtual instruction via Zoom and Google Classroom during COVID-19, engaging 100+ students and maintaining assessment integrity; resolved 100+ annual conflicts among students, parents, and administrators through empathetic de-escalation.

Conflict Resolution Google Classroom Zoom Communication Lesson planning Assessments Stakeholder Management

Biology Lecturer

Collin College

Jan 2018 - Dec 2021 (3 years 11 months)

Conducted virtual lectures and lab simulations via Blackboard and Microsoft Teams for 50+ undergraduates during COVID-19, collaborated on curriculum refinement, and provided one-on-one tutoring with high student satisfaction.

Blackboard Collaborative Microsoft Teams Virtual Labs Tutoring Communication Lab Instruction

Biology Teacher

Paris Independent School District

Jan 2009 - Dec 2013 (4 years 11 months)

Planned and delivered biology curriculum, managed student records and schedules, and supported ESL and at-risk students via email, phone, and conferences to improve engagement and trust.

Curriculum Development Record keeping Communication ESL Time Management Classroom Management

Caregiver

Private Caregiver

Jan 2009 - Dec 2011 (2 years 11 months)

Provided daily support to an Alzheimer’s patient including meals, medication assistance, and safety monitoring, demonstrating flexibility and compassionate communication.

Patient Care Medication Assistance Medical Safety Monitoring Empathy Communication

Education

Degrees, certifications, and relevant coursework

Alison

Diploma / Certificate, Professional Development

Completed multiple professional development diplomas and courses in customer service, administrative support, workplace communication, virtual assistant roles, and business communication in 2025.