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juliane santos da silva

@julianesantosdasilva

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Passionate with diverse experience, customer service, leadership, and innovative strategies.

Spain

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What I'm looking for

I'm seeking a dynamic work environment, growth opportunities, and a collaborative team. Offerings to align with your career goals, ensuring a fulfilling professional journey.

Passionate, adaptable professional with a diverse background in marketing, thriving in multicultural environments. Experienced in administrative roles, Au Pair in the U.S., and founder of Attualitta Marketing and Branding. Skilled in customer service, innovative marketing strategies, and effective team leadership.

Offering a results-oriented approach, I am driven to overcome challenges with creative solutions. Natural ability to understand and translate customer needs into effective marketing strategies. My experience as an Au Pair and home caregiver enhances my cultural sensitivity and communication skills, crucial in a globalized world.

My mission is to make a difference not only in marketing strategies but also in my interactions with people and communities. Committed to excellence and continuous learning, I am excited to collaborate with innovative teams, contribute to meaningful projects, and create a positive impact in the marketing and branding world. If you seek a versatile, passionate, and results-oriented professional, I am ready to make a difference in your team.

Experience

Aupair

cultural care

Dec 2018 - Dec 2022 (4 years)

As a Cultural Care Au Pair, I had the incredible opportunity to immerse myself in a new culture while providing exceptional care and support to a host family. During my tenure, I honed my childcare skills and built profound connections with the children and their parents. This experience instilled in me a deep sense of responsibility and empathy, fostering an environment of trust and mutual respec

Problem Solving Linguistics Time Tracking Team Leadership

Product Analyst

Spectrum Brands brasil

Apr 2018 - Nov 2018 (7 months)

Launching new products under the Rayovac brand. Assisting with the briefing for new products.
Collaborating with advertising and digital agencies: briefing, execution, and monitoring of actions.
Coordinating the Rayovac X Bumblebee (Paramount) cinematic campaign.

Product Product Launch Product Training Product Launches Marketing Brand Marketing Event Marketing Brand Brand Strategy Brand Analytics Brand Marketing Strategy Creative Briefs Creative Brief Writing Social Media

custumer service sucess

spectrum brands brasil

Aug 2016 - Apr 2018 (1 year 8 months)

Developing timelines for new products in the PET segment. Experience in performance indicators (KPIs).
Approving materials such as key visuals (KVs), digital content, and product claims.
Notable Achievements:
Improving brand positioning for Rayovac, George Formen, and Remington SAC on digital platforms.
Restructuring the consumer support department.
Implementing an action plan to eliminate consume

Customer Care Customer Success Customer Service Customer Support Customer Journey Customer Marketing KPI’S Communication Marketing Communication Skills Sales Training Organizational Skills B2B Marketing Contracts

Jovem aprendiz

Caixa economica federal

Aug 2013 - Jul 2016 (2 years 11 months)

Assisting and selling products and services to customers.
Renegotiations, credit offers, and resolving consumer issues.
Evaluating customer needs and providing guidance on available
products and services.

Sales Salesforce Communication Customer Success Customer Service Customer Support Marketing Negotiation Financial Services Administration

Social Media Manager

Attualita

In 2023, I founded Attualita Freelancer, my own marketing and branding consultancy, where I faced stimulating challenges and achieved significant victories.

I developed and executed marketing and branding strategies for retail companies.
Redesigned communication, creating a new logo, and implementing an innovative marketing strategy.
Managed a WhatsApp group for stores, enhancing customer engagem