Open to opportunities

Juliane Barroncas

@julianebarroncas

Client relations and operations professional specializing in onboarding, retention, and cross-cultural stakeholder strategy.

Brazil

Message

What I'm looking for

I’m looking for a client-relations and operations role where I can own onboarding and retention, coordinate cross-cultural stakeholders, and support C-suite teams with strong communication and process improvement—open to remote work.

I’m a results-driven Client Relations and Operations Professional with 20+ years of experience supporting C-suite executives and managing high-value stakeholder relationships across corporate, government, and academic sectors in Brazil and the United States.

I’ve built programs that strengthen client onboarding and long-term retention, and I lead cross-cultural engagement initiatives that translate feedback into process improvements. I also maintain polished, trusted communication across multi-channel workflows for clients, vendors, and executive stakeholders.

In my current role, I serve as the primary liaison between client accounts and internal delivery teams, leading end-to-end client onboarding and targeted engagement campaigns. Previously, as Project Specialist—Executive Support, I managed executive calendars and communications and coordinated regulatory compliance reporting to governmental agencies—including SUFRAMA—while sustaining 100% on-time submissions.

Experience

Work history, roles, and key accomplishments

Current

Client Relations Coordinator

Current

Simpalm Staffing Services

Apr 2025 - Present (1 year 3 months)

Serve as primary liaison between client accounts and internal delivery teams, supporting structured communication and long-term account retention. Lead end-to-end client onboarding and client engagement initiatives, using feedback to drive process improvements.

Client Onboarding Client Retention Client Relationship Management Account Management Client Engagement Stakeholder Management CRM Systems Trello Zoom Google Workspace Administrative Support Process Improvement

Project Specialist (Executive Support)

Positivo Tecnologia S.A.

Jan 2017 - Mar 2025 (8 years 2 months)

Provided executive support including calendar management, travel logistics, and event coordination for senior leadership and stakeholder engagements. Coordinated regulatory compliance reporting and supported contract administration and project tracking aligned to executive timelines.

Calendar Management Travel Logistics Event Coordination Executive Briefings Regulatory Reporting SUFRAMA Reporting Contract Administration Project Tracking Risk Surfacing Stakeholder Engagement

Project Manager

Bringel Group

Jan 2015 - Jan 2017 (2 years)

Managed multi-project budgets and produced financial forecasts to provide executives with real-time cost visibility. Coordinated CEO-level meetings and served as executive liaison for health sector clients, supporting stakeholder engagement and meeting documentation.

Multi Project Budgeting Financial Forecasting Executive Meetings Meeting Minutes Stakeholder Engagement Health Sector Client Support

Exec. Secretary - Int'l Relations

State Government of Amazonas (SEPLAN)

Jan 2009 - Jan 2014 (5 years)

Coordinated state trade missions, international events, and official diplomatic delegations to align government representation with strategic objectives. Prepared official briefings and correspondence and tracked state projects to ensure key milestones were met.

International Relations Government Affairs Trade Missions Diplomatic Delegation Coordination International Event Planning Briefings Correspondence Meeting Minutes Milestone Management

Project Manager - Resident Assistance

Utah State University Housing

Jan 2004 - Jan 2009 (5 years)

Supported resident assistance program operations at Utah State University Housing.

Project Coordinator - Latino Community

Early Intervention Research Institute (Utah State University

Jan 2002 - Jan 2004 (2 years)

Coordinated Latino/Hispanic community outreach by managing day-to-day operations, facilitating bilingual workshops, and conducting English- and Spanish-language research interviews. Founded and led a cooperative service team to support Spanish-speaking populations.

Program Operations Research Data Collection Interview