Erica Adamo

Supervised 50+ customer accounts daily, handling subscriptions, cancellations, and retention strategies. Maintained 98%+ KPI performance score and collaborated with cross-functional teams to reduce response time by approximately 25%.

Coordinated program operations and stakeholder alignment across 3+ groups, ensuring consistent execution of initiatives. Tracked enrollment and retention data and assisted in onboarding volunteers.

Identified workflow inefficiencies and implemented process improvements, increasing team productivity by an estimated 20%. Coordinated 5+ cross-functional projects simultaneously using Agile principles, ensuring 100% on-time delivery.

Managed schedules, documentation, and communication flows, contributing to 100% on-time delivery of assigned project tasks. Collaborated with 5+ internal team members and external stakeholders, improving project alignment and reducing miscommunication delays.

Led daily team operations managing 100+ customer cases, enhancing response time and service quality by approximately 20%. Trained and onboarded 10+ employees and implemented workflow improvements increasing efficiency by approximately 25%.

Led and coordinated volunteer teams of 10+ members, ensuring alignment with outreach goals and achieving consistent program targets. Planned and executed community outreach initiatives, increasing engagement and participation within the local community.

Coordinated daily administrative operations and scheduling for 50+ stakeholders, improving organizational efficiency and workflow consistency. Streamlined internal communication processes and supported execution of school projects and initiatives.

Currently pursuing a Bachelor of Applied Business Management, expected completion in 2025.

Completed a certificate in Project Management and Social Media Marketing in 2026.