Vontanise Poole-Benton

Assist customers with login failures, password resets, account access, billing, software navigation, installation, browser issues, error messages, and product features. Translate technical steps into clear written and verbal guidance, document cases in Salesforce, and escalate issues that require advanced assistance.

Operated forklift equipment to support transportation and logistics operations.

Entered and verified confidential client information, corrected discrepancies, processed payments, and explained complex tax-document requirements in plain language. Followed detailed workflows and deadlines while protecting accuracy, privacy, and a professional customer experience.

Supported online customers with product, order, payment, delivery, return, website, and account questions while navigating multiple systems and maintaining accurate records. Clarified policies, recorded outcomes, and coordinated follow-up when an issue required another team or additional investigation.

Resolved high-volume account, payment, activation, device, connectivity, and service issues; created trouble tickets and achieved about 90% first-contact resolution. Handled escalated complaints, coached representatives on documentation and troubleshooting, and kept customers informed until the correct next step was established.

Assisted in managing store operations and supporting team members.

Provided technical support for Sprint services, assisting customers with device, connectivity, and account issues.

Operated forklift equipment to support warehouse logistics and supply chain operations.

Earned an Associate Degree in Business Management from Owens Community College in 2020.

Completed a certificate in Bookkeeping & Payroll from Owens Community College.