Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@tamekajones
I am a Technical Support Specialist with 10+ years improving customer satisfaction.
United StatesI am a dedicated Technical Support Specialist with 10+ years delivering high-quality remote and in-field IT support.
I have provided Tier 1 and Tier 2 technical support at companies including Teleperformance USA, Omni Interactions, GreenShades Software, and AT&T, consistently improving first-call resolution rates and customer satisfaction. I specialize in software support for tax, payroll, and QuickBooks, technical documentation, and training.
I excel at troubleshooting complex issues, de-escalating customer concerns, and strengthening long-term client relationships through personalized support. I’m seeking to leverage my technical expertise and customer-centric approach to drive success in IT support or help desk roles.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
TUDelivered Tier 1 and Tier 2 technical support, consistently exceeding performance metrics and strengthening client relationships through personalized product walkthroughs. Improved call resolution speed by introducing streamlined troubleshooting steps and elevating customer satisfaction.
Omni Interactions
Jun 2018 - Aug 2022 (4 years 2 months)
Supported clients with tax software, claim status inquiries, and QuickBooks updates, enhancing customer experience through tailored guidance. Collaborated with cross-functional teams to resolve escalated technical issues and improve support outcomes.
GSGreenShades Software
Feb 2017 - Apr 2022 (5 years 2 months)
Provided payroll software support ensuring compliance and accuracy and delivered software update assistance and system troubleshooting. Contributed to higher client retention by building trust and resolving issues efficiently.
ATHandled high-volume technical support calls, boosting first-call resolution metrics and de-escalating customer concerns into positive outcomes. Diagnosed and resolved complex connectivity and service issues to restore service promptly.
Degrees, certifications, and relevant coursework
JCCriminal Justice
Completed coursework in Criminal Justice at Jones County Junior College.
High School Diploma
Earned a High School Diploma from Blair High School in Hattiesburg, MS.
Software and tools used professionally
United StatesYou can contact Tameka and 90k+ other talented remote workers on Himalayas.
Message TamekaStacey Barba
System Support Specialist, Teksystems
ZRZarin Roach
Customer/Remote Software Support, Cyncly
Leah Powell
Technical Support Specialist / Panel Facilitator, KForce
NINathan DiGesare II
Support Analyst, Cerner Health / Oracle
Demond Thomas
Information Technology Help Desk Technician, AT&T
nelita arthur
Tax Expert, Intuit
Emmanuel Anye
IT Support Specialist, Tech Solutions Group
Kaliyah Jordan
Technical Support Representative, Asurion
Frank Okosa
Client Support Specialist, AlignOps
Nase Aelo
Customer Support Specialist, Twilio
