Julian Burchard

I bring a customer-first mindset to digital content and platform experiences, pairing “high-touch” support with production discipline. As a customer success manager, I focused on driving textbook adoption, renewal revenue, and long-term retention for school and parish programs.

I managed production of graphics and content for online teacher resources tied to new textbook editions, ensuring version accuracy, consistent formatting, and production readiness. I also built trust through strategic relationships with school leaders to increase growth, usage depth, and multi-year loyalty.

On the support side, I delivered Tier 1–2 technical assistance for digital platforms and resource libraries, quickly resolving access and usability issues to protect the customer experience and reduce churn risk. I captured customer feedback and usage patterns to inform onboarding improvements, sales outreach, and product positioning.

Alongside customer success, I served as a chief Adobe InDesign layout specialist—managing large-scale reprint and revision cycles across 150+ textbook and resource titles. Since 2022, I’ve also freelanced as a graphic designer and video producer, creating instructional, how-to, and social media content for mission-driven Catholic clients.