Open to opportunities

Lauren Weiner

@laurenweiner

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Tech-driven professional with expertise in customer success and data analysis.

United States

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What I'm looking for

I am looking for a role that values innovation and allows me to leverage technology to enhance user experiences while fostering professional growth.

With over six years of experience at McGraw Hill, I have honed my skills in customer success, data analysis, and automation, managing over 9,000 accounts. My strategic communication and technical solutions have led to a remarkable 10-point increase in Net Promoter Score (NPS), showcasing my ability to enhance user experiences in fast-paced environments.

In my current role as a Customer Success Coordinator, I deliver comprehensive technical support and develop training documents that improve efficiency for diverse audiences, including corporations and medical professionals. My passion for technology is evident in my work, where I have automated workflows using tools like UiPath and created over 29 instructional videos that boost user engagement. I also have experience as a freelance writer and voiceover artist, where I craft compelling narratives and record voiceovers for various media.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Coordinator

Current

McGraw Hill

Feb 2019 - Present (6 years 5 months)

Managed technical support and secure information for over 9,000 accounts, delivering usage reports, data analysis, authentication setup, and onboarding solutions. Improved customer satisfaction by 10 NPS points through collaboration with sales, marketing, and platform teams.

Customer Success Data Analysis Automation Technical Support Onboarding Salesforce Power BI Microsoft Excel Data Visualization

Current

Freelance Writer and Voiceover Artist

Current

Write Label and McGraw Hill

Feb 2020 - Present (5 years 5 months)

Crafted compelling copy for various brands and recorded voiceovers for radio advertisements and scitech tutorials. Demonstrated technical and creative versatility in content creation.

Copywriting Content Creation Audio Production Creative Writing

Associate Teacher

The Quad Preparatory School

Aug 2017 - Aug 2018 (1 year)

Delivered tailored instruction in writing, humanities, and mathematics for gifted students with special needs. Led a theatre enrichment group, fostering creative expression and development.

Curriculum Development Special Education Classroom Management Humanities Mathematics Theatre Arts

Curriculum Developer

Oddcast

Oct 2015 - Nov 2016 (1 year 1 month)

Designed interactive lessons using Voki.com, aligning with EngageNY Common Core Standards. Achieved high user ratings through engaging and effective educational content.

Curriculum Development Instructional Design Educational Technology Common Core Standards Content Creation User Experience

Education

Degrees, certifications, and relevant coursework

Teachers College, Columbia University

Master of Arts, Instructional Technology and Media

Pursued advanced studies in instructional technology and media, focusing on the integration of technology to enhance learning experiences. Developed expertise in designing and implementing innovative educational solutions.

University of Miami

Bachelor of Science in Education, English (Creative Writing Concentration)

Completed a Bachelor of Science in Education with a major in English, specializing in creative writing. Gained a strong foundation in educational principles and honed skills in literary analysis and creative expression.