Sergio Arceo

I’m a customer-facing SaaS professional with nearly 5 years of progressive experience, focused on Customer Success, onboarding, live training, knowledge-base enablement, and content operations. I turn complex workflows into clear guidance so customers adopt platforms with more confidence.

At HighLevel, I progressed across five roles in under five years, supporting new, trial, and existing customers through live 1:1 onboarding and Zoom support. I guide setup, navigation, integrations, troubleshooting, and issue escalation—then translate what I learn into better education and documentation.

I create and optimize learning assets including Loom walkthroughs, knowledge-base articles, product announcements, and live Q&A sessions. I also moderate community support, route product usage questions to the right teams, and help close the loop through a quality feedback process.

I strengthen scalable education by partnering cross-functionally to shape programs like the HighLevel Certifications Program, and by managing template libraries and marketing templates across email, forms, surveys, Google Ads, and social assets. I’ve also worked with a developer on early conversational assistant testing (“Eliza”), surfacing bugs and translating real customer pain points into actionable product feedback.