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Juliana Parra

@julianaparra

I redesign operations and lead cross-functional programs that improve efficiency and adoption.

Spain
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What I'm looking for

I'm looking to lead end-to-end operational improvement, process redesign, and change initiatives in fast-scaling, multicultural environments where I can align cross-functional teams, apply Lean Six Sigma and AI tools, and build scalable programs.

At Teleperformance (LanguageLine Solutions), I lead business process improvement programs from planning through delivery, using Lean Six Sigma, automation assessments, and change management to reduce bottlenecks and scale execution. I also created training materials, coached teams on Kaizen, and built an AI agent that supports continuous-improvement questions.

Previously at Trafilea, I redesigned workflows across onboarding, customer acquisition, product development, production, and quality control while managing quarterly initiatives and building SOPs, RACI frameworks, and internal controls. I’ve also launched digital brand strategy at Logicol by Sec Logistic and helped incubate new business models at Constructora Bolívar using Design Thinking, Scrum, and Lean Startup.

Experience

Work history, roles, and key accomplishments

LL

Innovation, Process and Continuous Improvement Analyst

Logicol by Sec Logistic

Oct 2019 - Aug 2020 (10 months)

Reduced operational lead times in logistics through process transformations and introduction of new business lines. Enhanced timeline visibility and on-time deliverable tracking by building SOPs and driving Trello adoption.

CB

Innovation Intern - Member of the Innovation Cells

Constructora Bolívar (Grupo Bolívar)

Jan 2019 - Jul 2019 (6 months)

Drove 3 new business models from concept to incubation, launching functional MVPs across group entities using Design Thinking, Scrum, and Lean Startup methodologies.

Education

Degrees, certifications, and relevant coursework

SS

SSGI

Professional Certification, AI Operational Excellence

Professional certification in AI Operational Excellence from SSGI, expected completion in 2026.

Anthropic logoAN

Anthropic

Certification, AI Fluency

Certification in AI Fluency Framework & Foundations from Anthropic, expected completion in 2026.

Atlassian logoAT

Atlassian

Professional Certification, Agile Project Management

Certification in Agile Project Management Professional from Atlassian, expected completion in 2025.

PMI logoPM

PMI

Certification, Prompt Engineering

Certification in Talking to AI: Prompt Engineering for PM from PMI, expected completion in 2025.

PMI logoPM

PMI

Certification, Generative AI

Certification in Generative AI Overview for Project Managers from PMI, completed in 2024.

SS

SSGI

Green Belt Certification, Lean Six Sigma

Lean Six Sigma Green Belt certification from SSGI, completed in 2024.

HubSpot logoHU

HubSpot

Certification, Content Marketing

Certification in Content Marketing from HubSpot, completed in 2022.

Platzi logoPL

Platzi

Certification, Project Management

Certification in Project Management from Platzi, completed in 2022.

Google logoGO

Google

Certification, Marketing

Certification in Fundamentals of Marketing from Google, completed in 2021.

Crehana logoCR

Crehana

Certification, Scrum

Certification in Scrum from Crehana, completed in 2020.

Crehana logoCR

Crehana

Certification, Design Thinking

Certification in Design Thinking from Crehana, completed in 2020.

Politécnico Grancolombiano University logoPU

Politécnico Grancolombiano University

Bachelor of Business Administration, Business Administration

2015 - 2020

Bachelor's degree in Business Administration from Politécnico Grancolombiano University, completed in 2020.

University of Sydney logoUS

University of Sydney

Certification, Design Innovation

Certification in Innovation through Design from the University of Sydney, completed in 2020.

Politécnico Grancolombiano University logoPU

Politécnico Grancolombiano University

Bachelor of Business Administration, International Business

2015 - 2019

Bachelor's degree in International Business from Politécnico Grancolombiano University, completed in 2019.

Tech stack

Software and tools used professionally

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