Juliana Parra
@julianaparra
I redesign operations and lead cross-functional programs that improve efficiency and adoption.
What I'm looking for
At Teleperformance (LanguageLine Solutions), I lead business process improvement programs from planning through delivery, using Lean Six Sigma, automation assessments, and change management to reduce bottlenecks and scale execution. I also created training materials, coached teams on Kaizen, and built an AI agent that supports continuous-improvement questions.
Previously at Trafilea, I redesigned workflows across onboarding, customer acquisition, product development, production, and quality control while managing quarterly initiatives and building SOPs, RACI frameworks, and internal controls. I’ve also launched digital brand strategy at Logicol by Sec Logistic and helped incubate new business models at Constructora Bolívar using Design Thinking, Scrum, and Lean Startup.
Experience
Work history, roles, and key accomplishments
Program Manager - Business Process Improvement
Teleperformance (LanguageLine Solutions)
Sep 2024 - Present (1 year 11 months)
Improved operational efficiency and standardized workflows through Lean Six Sigma process optimization. Delivered program implementations end-to-end, leading cross-functional teams through risk mitigation and automation assessments.
Process Specialist & Project Manager
Trafilea
May 2023 - Sep 2024 (1 year 4 months)
Engineered end-to-end process overhauls across multiple departments, leading redefinition, design, and team training for new workflows. Managed multiple quarterly initiatives, achieving a 90% OKR completion rate.
Senior Process Analyst & Project Manager
Trafilea
Oct 2022 - May 2023 (7 months)
Led process redesign and project management initiatives, improving operational efficiency and documentation adoption across teams.
Process Analyst
Trafilea
Aug 2020 - Oct 2022 (2 years 2 months)
Supported process improvement and documentation efforts, contributing to operational efficiency and compliance.
Social Media Manager (Consultant)
Logicol by Sec Logistic
Oct 2019 - Feb 2021 (1 year 4 months)
Established the company's digital presence by building a brand book and visual identity system. Expanded brand awareness and client acquisition, achieving a 92% increase in followers and an 18% conversion rate.
Innovation, Process and Continuous Improvement Analyst
Logicol by Sec Logistic
Oct 2019 - Aug 2020 (10 months)
Reduced operational lead times in logistics through process transformations and introduction of new business lines. Enhanced timeline visibility and on-time deliverable tracking by building SOPs and driving Trello adoption.
Innovation Intern - Member of the Innovation Cells
Constructora Bolívar (Grupo Bolívar)
Jan 2019 - Jul 2019 (6 months)
Drove 3 new business models from concept to incubation, launching functional MVPs across group entities using Design Thinking, Scrum, and Lean Startup methodologies.
Education
Degrees, certifications, and relevant coursework
SSGI
Professional Certification, AI Operational Excellence
Professional certification in AI Operational Excellence from SSGI, expected completion in 2026.
Anthropic
Certification, AI Fluency
Certification in AI Fluency Framework & Foundations from Anthropic, expected completion in 2026.
Atlassian
Professional Certification, Agile Project Management
Certification in Agile Project Management Professional from Atlassian, expected completion in 2025.
PMI
Certification, Prompt Engineering
Certification in Talking to AI: Prompt Engineering for PM from PMI, expected completion in 2025.
PMI
Certification, Generative AI
Certification in Generative AI Overview for Project Managers from PMI, completed in 2024.
SSGI
Green Belt Certification, Lean Six Sigma
Lean Six Sigma Green Belt certification from SSGI, completed in 2024.
HubSpot
Certification, Content Marketing
Certification in Content Marketing from HubSpot, completed in 2022.
Platzi
Certification, Project Management
Certification in Project Management from Platzi, completed in 2022.
Certification, Marketing
Certification in Fundamentals of Marketing from Google, completed in 2021.
Crehana
Certification, Scrum
Certification in Scrum from Crehana, completed in 2020.
Crehana
Certification, Design Thinking
Certification in Design Thinking from Crehana, completed in 2020.
Politécnico Grancolombiano University
Bachelor of Business Administration, Business Administration
2015 - 2020
Bachelor's degree in Business Administration from Politécnico Grancolombiano University, completed in 2020.
University of Sydney
Certification, Design Innovation
Certification in Innovation through Design from the University of Sydney, completed in 2020.
Politécnico Grancolombiano University
Bachelor of Business Administration, International Business
2015 - 2019
Bachelor's degree in International Business from Politécnico Grancolombiano University, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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