Felipe Medina

Delivering business analysis for a judicial digital transformation program for the European Patent Office, covering case management systems for the Unified Patent Court and the Patent Mediation and Arbitration Centre. Eliciting and documenting functional requirements and user stories, running workshops, and managing production support and incident management.

Led end-to-end technology implementation projects for clients in Belgium, Spain, and the US, owning the full project lifecycle from scoping to go-live. Redesigned and digitized Order-to-Cash processes using BPMN 2.0 and implemented change management plans and low-code automations.

Supported ERP implementation engagements end to end, including client discovery meetings, configuration and testing of core Odoo modules, and post-implementation support.

Led regional ERP and SaaS implementation projects for corporate clients in regulated environments, cutting processing times by 30% through process redesign. Designed and executed change management strategies and built the business case for automation of 10+ workflows with Alteryx, generating ~€100K in annual savings.

Acted as Product Owner for two global platforms operating in 180+ countries, managing stakeholders and translating needs into user stories. Coordinated sprint planning, backlog prioritization, and implemented global training and change adoption plans.

Supported the migration of 10 e-commerce sites to Drupal 9, contributing to a 60% increase in qualified leads. Converted functional and technical requirements into user stories, managed the backlog in Jira, and coordinated Scrum ceremonies.

Modeled and optimized core business processes using BPMN, enabling workflow automation and ISO9001 certification. Reduced project execution times by 40% through agile delivery and continuous improvement, and built executive Power BI dashboards for KPI visibility.

Pursuing a Master's in Management and Technologies of Business Processes, with a thesis on designing and validating an ERP implementation framework for SMEs integrated with low-code automation.

Completed a Postgraduate Diploma in Management and Digital Businesses.

Grade: 4.8/5.0

Earned a Bachelor of Science in Industrial Engineering, with a distinguished thesis on collaborative networks for university spin-offs.