JMJulia Marcella
@juliamarcella
Experienced customer service specialist passionate about data analysis.
NetherlandsWhat I'm looking for
My name is Julia Silva, and I am an experienced customer service specialist with strong communication skills in both English and Portuguese. I have a natural ability to solve problems and adapt quickly to new environments, which has been essential in my roles across various customer service positions. My passion for learning drives me to continuously acquire new skills, and I am currently pursuing a data analysis bootcamp to integrate my customer service expertise with data-driven decision-making.
Throughout my career, I have worked with reputable companies such as Teleperformance and Atento Brasil, where I resolved customer inquiries and provided exceptional service. My experience in the hospitality sector at Reehorst Hotel has further honed my ability to maintain high standards of cleanliness and organization while ensuring excellent customer experiences. I am eager to leverage my background in customer service and my growing data analysis skills to enhance operational efficiency and improve customer satisfaction.
Experience
Work history, roles, and key accomplishments
Housekeeping
Reehorst Hotel
Jul 2024 - Present (11 months)
Maintained cleanliness and organization of rooms and common areas while efficiently managing time to meet the demands of a dynamic hospitality environment. Collaborated with the team to ensure excellent customer service.
Customer Service Specialist
Teleperformance
Sep 2022 - Jan 2024 (1 year 4 months)
Resolved customer inquiries regarding order delays, account setup, and product-related issues through calls, emails, and chat, ensuring high levels of customer satisfaction.
Order Picker
Time NL
Feb 2022 - Sep 2022 (7 months)
Prepared orders for dispatch in a warehouse setting, ensuring accuracy and efficiency in order fulfillment.
PCR Test Assistant
COVID-Centrum NL
Feb 2021 - Jun 2021 (4 months)
Assisted with PCR and Fast Tests for clients, contributing to the digital presence of the company and ensuring a smooth testing process.
Customer Service Agent
Atento Brasil
Jun 2020 - Jan 2021 (7 months)
Managed the chat support for Disney+ in Brazil, addressing customer inquiries and resolving technical issues related to the product.
Education
Degrees, certifications, and relevant coursework
TBTripleTen Bootcamp
Bootcamp, Data Analysis
2024 - 2024
Participating in a Data Analysis Bootcamp focusing on Python, SQL, and Tableau to enhance data-driven decision-making skills.
UMUniversity Anhembi Morumbi
Bachelor, Social Communication
2010 - 2014
Studied Social Communication, focusing on various aspects of communication strategies and media.
Sao Paulo Digital School
Course, Marketing
2013 - 2013
Completed a course on Marketing Strategy in Social Media, focusing on effective strategies for social media engagement.
Availability
Location
NetherlandsAuthorized to work in
Job categories
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