Open to opportunities

Julia Tarnowska

@juliatarnowska

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International Business student skilled in customer support and digital marketing.

Netherlands

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What I'm looking for

I am looking for a dynamic role that allows me to grow in digital marketing and customer experience, within a supportive and innovative company culture.

As an International Business student at The Hague University of Applied Sciences, I have developed a strong foundation in customer support and digital marketing. My experience includes working as a Customer Support Representative at Rituals, where I managed high-volume inquiries during the holiday season, ensuring a seamless customer experience. I pride myself on my ability to adapt my communication style to meet diverse customer needs, which I honed while working in a multinational environment.

In my role at Performance Media, I further enhanced my skills by responding to customer inquiries and preparing reports that supported decision-making within the team. My collaboration with backend development and digital analytics teams allowed me to contribute to the optimization of marketing strategies. I am passionate about leveraging my skills in customer service and digital marketing to drive positive outcomes and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Performance Media

Oct 2023 - Mar 2024 (5 months)

Responded to customer inquiries, providing accurate information to ensure high satisfaction. Monitored access to internal tools and prepared reports to support decision-making within the team.

Customer Support Representative

Rituals

Nov 2023 - Dec 2023 (1 month)

Provided customer support via email, phone, and chat in English and Polish, assisting with high-volume holiday inquiries. Processed orders, returns, and complaints during the Christmas shopping period, ensuring a smooth customer experience.

Customer Support Email

Waitress

Norefjell Ski & Spa

Jul 2022 - Aug 2022 (1 month)

Provided professional customer service, ensuring a high-quality dining experience. Managed customer inquiries and worked at events for up to 300 guests under high pressure.

Customer Service High Pressure Service

Waitress

Małe Indie

Jun 2021 - Oct 2021 (4 months)

Managed reservations and table assignments, optimizing guest flow. Took food and drink orders, ensuring accurate and timely service.

Guest Flow Optimization Order Taking Dining Area Maintenance

Education

Degrees, certifications, and relevant coursework

The Hague University of Applied Sciences

Bachelor of International Business, International Business

2024 -

International Business student with experience in customer support and digital marketing. Skilled in handling inquiries, managing reports, and optimizing Google Ads campaigns.