Open to opportunities

Julia Kriss

@juliakriss

Message

Client-focused post-sales operations specialist optimizing workflows and stakeholder outcomes.

United States

Message

What I'm looking for

I seek a role where I can combine client advocacy and process design—post-sales operations, escalation management, and CRM-driven workflow optimization in a collaborative, growth-oriented company.

I am a tech-forward, solution-driven client services and project operations specialist with extensive experience supporting post-sales operations in construction and service environments. I excel at troubleshooting, escalation management, and optimizing workflows across cross-functional teams.

I have implemented CRM and task-tracking systems (Salesforce, HubSpot, Monday.com), automated internal workflows, and designed custom project tracking tools that improved issue resolution and reporting. I regularly author SOPs and educational resources to increase clarity and adoption.

In field-facing roles I coordinated permits, contracts, and inspections, liaised with city officials and vendors, and managed complex project documentation to minimize delays and ensure compliance. I have experience with financial tasks including invoicing, draws, budget forecasts, and payroll support.

I bring calm, clear communication to high-priority escalations, strong stakeholder management, and hands-on familiarity with API and data tools (Postman, SQL-like querying, Google Sheets). I am bilingual in English and Russian and thrive in roles that combine process building with client advocacy.

Experience

Work history, roles, and key accomplishments

Office Manager / Technical Project Coordinator

SoCal Seismic Construction

Nov 2024 - Apr 2025 (5 months)

Managed project documentation, schedules, and post-sale client relations for construction projects; designed a custom project-tracking tool and implemented HubSpot and Monday.com to reduce delays and improve cross-team reporting.

Project Coordination HubSpot Monday.Com Contract Administration SOP Development AP AR Vendor Management

Project Administrator & Support Lead

V10 Construction

Oct 2023 - Jun 2024 (8 months)

Coordinated multi-phase commercial and residential projects, automated internal workflows to improve data accuracy, and managed client onboarding and escalations to maintain project visibility and resolution tracking.

Project Management Workflow Automation Client Onboarding Escalation Management Process Improvement Documentation

Client Relations & Sales Operations Lead

One Structural

Oct 2018 - Oct 2023 (5 years)

Owned full customer lifecycle for seismic retrofit clients, implemented Salesforce workflows, trained and led sales/client services team, and rewrote SOPs and educational resources to improve client satisfaction and operational efficiency.

Salesforce Client Success Team Leadership SOP Development Process Optimization Training Customer Lifecycle Management

Prior Authorization Specialist

Regal Medical Group

Feb 2016 - Sep 2018 (2 years 7 months)

Secured prior authorizations and managed complex compliance documentation, optimizing workflows and handling escalated authorization issues to ensure timely approvals and clear stakeholder communication.

Authorization Compliance Workflow Optimization Documentation

Customer Service Representative

Active Appliances

Jan 2012 - Dec 2015 (3 years 11 months)

Resolved technical service issues, maintained detailed CRM records for all customer interactions, and improved tracking to boost client satisfaction and operational responsiveness.

Customer Support CRM Management Technical Troubleshooting Documentation Data Entry