Open to opportunities

Julia Ernst

@juliaernst

Message

Dynamic senior professional with expertise in logistics and customer success.

United States

Message

What I'm looking for

I am looking for a role that fosters collaboration and drives customer success.

I am a dynamic and results-driven senior professional with over 10 years of experience in logistics, supply chain operations, and customer success management. My proven track record includes leading cross-functional teams and delivering exceptional customer satisfaction while driving strategic account growth and improving operational efficiency. I leverage my deep understanding of supply chain solutions, account management, and process optimization to drive business transformation and enhance customer relationships.

Throughout my career, I have successfully managed multi-million-dollar accounts, generating over $60M in annual revenue. I excel in creating and executing strategic plans that align customer goals with organizational priorities, ensuring long-term success and profitability. My expertise in operational excellence and solution delivery has enabled me to implement innovative strategies that streamline workflows and drive continuous improvement, resulting in significant revenue growth and enhanced customer loyalty.

Experience

Work history, roles, and key accomplishments

Current

Key Customer Success Manager

Current

C.H. Robinson

Jan 2024 - Present (1 year 7 months)

Oversee the management of top and bottom lines of strategic accounts, ensuring over $3 million in annual net revenue, focusing on global profit and loss, expense management, and monthly revenue projections. Drive the development and execution of strategic plans, aligning both customer and company objectives through an enterprise project-based delivery model.

P&L management Strategic Planning Customer Relationship Management Contract Negotiation Mentorship Executive Communication

Account Manager

Echo Global Logistics

Jan 2021 - Jan 2024 (3 years)

Managed a diverse portfolio of transportation customers, generating $60M in annual revenue, and led the onboarding and ongoing account maintenance processes. Coordinated and oversaw annual budgets and forecasting, enabling rapid response and strategic adjustments based on changing customer and market conditions.

Account Management Budgeting Forecasting Team Leadership Client Relationship Management

Senior Operations Manager

Echo Global Logistics

Jan 2019 - Jan 2021 (2 years)

Developed content and messaging for quarterly account reviews, promoting Echo's value and strengthening client relationships. Led a team of 10 Account Executives, ensuring alignment with company goals and driving the execution of operational strategies.

Content Development Team Leadership Employee Engagement Mentorship Process Improvement

Operations Manager

Echo Global Logistics

Jan 2017 - Jan 2019 (2 years)

Established and nurtured strong relationships with clients through consistent communication, offering advice, solutions, and proactive management of issues. Led a team of 10 Account Executives, ensuring alignment with organizational goals and driving effective issue resolution to support business growth.

Client Relationship Management Team Leadership Business Growth Communication

Senior Account Executive

Echo Global Logistics

Jan 2016 - Jan 2017 (1 year)

Cultivated and nurtured strong relationships with clients, addressing complex situations and providing tailored solutions to meet their unique needs. Assisted in the onboarding and training of new Account Executives, focusing on account-specific needs and strategies to maximize results.

Client Relationship Management Solution Selling Onboarding Training Customer Service

Account Executive

Echo Global Logistics

Jan 2014 - Jan 2016 (2 years)

Communicated effectively with clients to resolve invoice inquiries and track shipments, ensuring no service disruptions. Built and fostered strong client relationships through consistent and transparent communication, ensuring customer satisfaction.

Client Communication Invoice Resolution Shipment Tracking Cross Functional Collaboration

Tasting Room Attendant

Cooper's Hawk Winery & Restaurant

Jan 2012 - Jan 2014 (2 years)

Assisted customers with wine tastings and purchases, providing product information and ensuring a positive experience. Managed inventory and maintained cleanliness of the tasting room.

Customer Service Sales Inventory Management Product Knowledge Communication Teamwork