Andrew Maxey

Managed annual recurring revenue of $1.2 million across 150 customers while onboarding over 100 new customers. Maintained a net MRR Churn Rate Goal of -1.19% through up-selling and cross-selling. Provided expert customer insight to product development on continuous improvements needed in the user experience.

Successfully managed a book of business of over 380 customers with over $2,260,452 ARR. Maintained over 97% net revenue retention, annualized, in my book of business. Accountable for managing the health and success of customers, including ensuring retention of existing customers.

Accountable for managing 250+ accounts that generate an annual revenue of $230,000. Exceeded Deal Retention Percentage goal by 10% while maintaining a Net Dollar Retention of 135%. Responsible for managing the customer onboarding process, verifying that the client’s expectations and goals were fully met.

Communicated daily with multiple departments to forecast supply and demand, and to coordinate the transportation, scheduling, and tracking and tracing of shipments. Managed asset and third-party carriers successfully through routing guide compliance and tender acceptance, resulting in hitting customer on-time delivery percentage goal of 98% for two consecutive years.

Capitalized a gross revenue of $295,000 with an average of $55,000 per month in profit margins by negotiating contracts with asset-based carriers. Maintained an average of 200 loads per month by obtaining orders from customers, building loads, scheduling appointments, and tracking the carrier throughout transit to ensure on-time delivery.

Grade: 3.0

Graduated with a Bachelor of Business Administration in Supply Chain Management. Achieved a GPA of 3.0.