Julea Ferebee
@juleaferebee
Dedicated customer service specialist with a focus on client satisfaction.
United StatesWhat I'm looking for
I am a customer service associate with over two years of experience in the field, currently working at Blue Cross Blue Shield in Columbia, SC. My role involves managing inbound calls, assisting customers with their accounts, and ensuring their needs are met efficiently. I take pride in my ability to communicate effectively and resolve issues promptly.
Throughout my career, I have developed strong skills in customer support and sales, utilizing tools like Salesforce to enhance customer interactions. I am passionate about providing exceptional service and continuously seek to improve my skills and knowledge in the customer service domain.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Blue Cross Blue Shield
Jul 2020 - Present (5 years)
Worked in the inbound call center, handling a high volume of customer inquiries. Collected and documented orders accurately while assisting customers with their accounts.
Education
Degrees, certifications, and relevant coursework
Summit High School
High school diploma or equivalent, General Studies
Completed high school education, gaining foundational knowledge and skills. Prepared for further academic pursuits or entry into the workforce.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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