At Tasty Flavors, I handled more than 50 daily inquiries through phone, chat, and ticketing systems, maintaining a 92% customer satisfaction rate. I processed orders and refunds, resolved customer concerns, and escalated complex issues to the appropriate department.
As a Virtual Customer Service Intern at Career Crafters Academy, I provided remote customer support and administrative assistance. I managed customer communications, scheduling, and follow-ups, and helped improve issue resolution by identifying recurring problems and implementing clear solutions.
