Judith Chemeli

I’m a Hospitality Operations Specialist with extensive experience in culinary operations, service excellence, and revenue generation. I bring high-level operational oversight and hands-on expertise to every kitchen and dining room I serve, with a relentless focus on elevating guest experiences. I streamline back-of-house efficiency, mentor teams to perform at their highest level, and protect quality through uncompromising standards of hygiene.

In my current role as a Senior Call Centre Operator at Vital Quest International, I deliver responsive customer support while ensuring smooth communication between customers and internal teams. I strengthen service quality by resolving concerns promptly, managing call queues for consistent response times, and maintaining accurate records within CRM systems for operational transparency. Previously, as a Sales and Marketing Manager at Palais Eleganza, I supported strategic sales and marketing initiatives, built professional client relationships, and coordinated campaigns across digital platforms and promotional channels.

I also bring a hospitality and tourism foundation from my internship experience at Kenyatta International Convention Centre, where I supported guest bookings, tours, tourism records, and event-related hospitality services. Across my core strengths—menu development and recipe standardization, food and labour cost control, stock management, HACCP compliance, and kitchen health and safety regulations—I’ve driven profitability through strategic initiatives and continuous service improvement. I’m at my best when I’m leading teams, controlling costs without compromising quality, and translating guest feedback into smarter operations.