Jude Diego
@judediego
Dynamic customer service representative with a flair for content creation.
What I'm looking for
With a Bachelor of Science in Tourism and Management from the University Of Perpetual Help System Dalta, I have cultivated a diverse skill set that spans customer service, content creation, and virtual assistance. My journey began as a Streamer and Content Creator at Nexus Enterprise Inc., where I honed my ability to engage audiences through live streaming video games, maintaining viewer interest with a personable approach.
Transitioning to a Virtual Assistant role at Extend Your Team, I demonstrated my organizational skills by managing electronic and paper filing systems, ensuring timely email responses, and executing various special projects. Most recently, as a Customer Service Representative at Foundever, I excelled in handling customer inquiries and maintaining high satisfaction levels, earning recognition as a Top Agent for Metlife. My commitment to service quality and continuous improvement drives my professional ethos.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Foundever
Nov 2022 - Apr 2023 (5 months)
Provided customer support by answering calls to assist dentists with insurance purposes. Maintained high customer satisfaction through effective communication and problem-solving strategies, ensuring minimal wait times and prompt responses.
Virtual Assistant
Extend Your Team
Mar 2021 - Jan 2022 (10 months)
Managed electronic and paper filing systems, ensuring accurate record-keeping and timely responses to emails within a 24-hour SLA. Completed business correspondence, transcription, and data entry, while handling multiple special projects.
Streamer/Content Creator
Nexus Enterprise Inc.
Jan 2020 - Dec 2020 (11 months)
Maintained online viewership and interest through live streaming video games, showcasing a likable persona. Adaptable and proficient in learning new concepts quickly, utilizing software to create computer-generated effects and simulations.
Education
Degrees, certifications, and relevant coursework
University Of Perpetual Help System Dalta
Bachelor of Science, Tourism and Management
2013 - 2018
Studied the principles and practices of tourism and management, focusing on the development of skills necessary for the tourism industry.
Availability
Location
Authorized to work in
Job categories
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