At Solvyn Global, I managed live scheduling for an active client roster, coordinating caregivers and covering call-offs and last-minute changes on my own. I maintained client and caregiver records in CareCloud, WellSky, and AxisCare.
I also handled new client intake and insurance verification. I used calls, WhatsApp, Zoom, and text messaging to confirm visits and resolve schedule issues.
At Majorel Limited, I handled calls for U.S. and UK clients, achieving 90% first-contact resolution and 95% customer satisfaction. I received the Exceptional Customer Service Award for the UK market in 2022 and 2023, and contributed to a 20% revenue increase through upselling.
At Elmvale Limited, I maintained 99.5% database accuracy across client records and helped cut $10,000 per year in operational costs through process improvements. I’m HIPAA certified and have supported remote teams across time zones.
