KWkelvin wachira
@kelvinwachira2
Dedicated customer service professional with strong problem-solving skills.
KenyaWhat I'm looking for
I am a dedicated and detail-oriented professional with extensive experience in customer service and scheduling. My journey began at CCI, where I honed my problem-solving, communication, and multitasking skills while managing customer inquiries and resolving complaints in a fast-paced environment. I take pride in delivering exceptional support and efficient solutions, ensuring customer satisfaction at every touchpoint.
Currently, I work as a Homecare Scheduler at Always Best Care, where I coordinate and manage schedules to optimize service delivery. My role involves effective communication with clients and team members, maintaining accurate records, and collaborating with various departments to enhance workflow efficiency. I am proficient in several support platforms, including Wellsky and Microsoft Teams, which enables me to troubleshoot effectively and manage tickets while enhancing the overall customer experience.
Experience
Work history, roles, and key accomplishments
Homecare Scheduler
Always Best Care - Seattle
Apr 2024 - Present (1 year 5 months)
Coordinated and managed schedules efficiently to ensure optimal service delivery, handling client and staff scheduling requests based on availability and needs. Communicated with customers and team members to confirm appointments, resolve scheduling conflicts, and provide updates while maintaining accurate records.
Customer Service Representative
CCI Kenya
Aug 2022 - Present (3 years 1 month)
Managed high-volume customer contacts through diverse channels, addressing late orders, quality issues, and missing items promptly. Facilitated seamless communication with restaurant partners and executed real-time updates to restaurant account settings.
Customer Service Representative
CCI Kenya
Jan 2022 - Present (3 years 8 months)
Expertly managed guest reservations and bookings, ensuring a seamless and delightful experience throughout their stay. Responded promptly to guest queries through call and chat queues, delivering top-notch service and resolutions.
Education
Degrees, certifications, and relevant coursework
KUKenyatta University
Bachelor's Degree, Fashion Design and Marketing
2016 - 2021
Studied Fashion Design and Marketing, gaining knowledge in design principles, marketing strategies, and business aspects of the fashion industry. Developed skills in creative design, market analysis, and brand promotion.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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