Open to opportunities

Debora Kimani

@deborakimani

Message

Customer service and virtual assistant who delivers fast, high-volume support across multiple industries.

Kenya

Message

What I'm looking for

I’m looking for a remote role where I can support clients through help desk and scheduling, manage leads, and keep workflows organized. I want a fast-paced team that values accuracy, speed, and clear communication.

I’m a detail-oriented customer service and virtual assistant professional with 2 years of freelance experience supporting clients across Help Desk, Real Estate, and Healthcare scheduling. I’m known for high-volume execution, including completing 320 tasks in 10 days, while maintaining clear, responsive communication.

I work confidently in fast-paced remote environments, handling lead qualification and follow-up texting, patient scheduling and coordination, and day-to-day workflow management. With tools like Help Scout, Zendesk, HubSpot, Weave, Raintree EHR, and productivity platforms such as Google Workspace, Notion, Trello, and Calendly, I help teams stay organized and clients stay supported.

Experience

Work history, roles, and key accomplishments

Customer Service & Virtual Assistant

Fiverr, Flexjobs & Fuzu

Provided customer support and virtual assistance via chat, email, and phone across real estate and healthcare workflows. Completed 320 tasks in 10 days, averaging ~15 minutes per task, while managing lead qualification and patient scheduling using industry-specific tools.

Virtual Assistance Lead Qualification & SMS (BatchLeads SmarterContact)Google Workspace Notion Trello Calendly