Open to opportunities

Juawan Ward

@juawanward

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Results-driven operations and healthcare professional with 8 years of experience.

Zimbabwe

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What I'm looking for

I am seeking a customer-oriented role that values operational excellence and offers opportunities for growth.

I am a results-driven and versatile operations and healthcare professional with over 8 years of combined experience in team leadership, remote data management, and administrative support. I excel at bridging clinical expertise with corporate-level operations, thriving in fast-paced, detail-driven environments. My ability to maintain confidentiality, manage complex workflows, and facilitate seamless communication between internal teams and external providers has been key to my success.

In my current role as a Supervising Medical Technician at Summerset Assisted Living, I lead documentation and administrative workflows across patient care operations. I ensure compliance and timely data input while delivering quarterly reports that provide targeted analysis of documentation practices. My previous experience as an Operations Manager at H&M allowed me to oversee store operations, focusing on customer service and operational excellence, while my role as a Recording Analyst at Rocket Mortgage honed my data entry skills in a remote setting.

Experience

Work history, roles, and key accomplishments

Current

Supervising Medical Technician

Current

Summerset Assisted Living

Jul 2023 - Present (2 years)

Led documentation and administrative workflows across patient care operations, bridging contact with external sources and management. Ensured compliance organization and timely data input by working closely with clinical staff and leadership.

Data Entry Compliance

Operations Manager

H&M

Oct 2022 - Jun 2024 (1 year 8 months)

Led all store operations, overseeing staffing, scheduling, and inventory control with a strong focus on customer service. Directed day-to-day operations and managed scheduling, payroll, and reporting, ensuring alignment with company performance goals.

Staffing Scheduling Inventory Management Customer Service Payroll Process Improvement Team Leadership

Recording Analyst

Rocket Mortgage

Nov 2019 - Jan 2023 (3 years 2 months)

Served as a dedicated data entry professional, handling high-volume client data across multiple systems with precision and speed. Entered and updated data in the company's CRM and other databases, ensuring accuracy and timely entry for all projects.

Data Entry CRM Software Data Validation

Customer Service Representative

Concentrix

Mar 2017 - Dec 2019 (2 years 9 months)

Provided customer support and technical assistance across multiple communication channels, managing sensitive account information with care and precision. Performed consistency checks to validate information and avoid errors during processing.

Customer Service Technical assistance Data Entry Quality Assurance Problem Solving Documentation

Education

Degrees, certifications, and relevant coursework

Georgia Gwinnett College

Associate's Degree, Human Sciences & Physical Therapy

Completed an Associate's Degree focusing on Human Sciences and Physical Therapy. Gained foundational knowledge in human anatomy, physiology, and therapeutic practices relevant to healthcare.