At Central Cleaning Supplies, I deliver customer service by identifying needs and recommending suitable products. I also provide technical advice, resolve customer concerns, and support sales targets through upselling and cross-selling.
My product knowledge and consultative sales helped increase sales performance by 15%. I also support stock control and inventory reporting, and handle payments, refunds, and exchanges using Nexus.
Previously, I served customers at Golden Square Car Parking and Cámara de Comercio Bucaramanga. At Cámara de Comercio Bucaramanga, I used Salesforce to track service requests and resolved complaints, achieving a 95% resolution rate within 24 hours.
