Open to opportunities

Juan Retamozo

@juanretamozo

Administrative Assistant focused on high-volume healthcare coordination and operational support, bridging people and systems.

Colombia

Message

What I'm looking for

I’m looking for a fast-paced operations/coordination role where I can manage high-volume cases, improve accuracy with scheduling dashboards and tools, and grow technically while pursuing Systems Engineering.

I’m an Administrative agent with 3+ years of experience in BPO and healthcare coordination, known for being a reliable first point of contact in fast-paced environments. I’m skilled in high-volume case management, cross-team communication, and coordination software while keeping records accurate and consistent.

In appointment setting and patient services, I created new patient profiles with accurate insurance database entries, managed inbound appointment scheduling calls, and coordinated transportation requests for mobility-limited patients. I also handled pharmacy-related inquiries by directing patients to the appropriate resolution and maintained detailed call notes after every interaction.

Across PCA Attendance and CDPAP coordination, I monitored service delivery by verifying nurse attendance through shift checks and dashboard log review, flagging and resolving inconsistencies in real time. I also managed 150+ active disability cases, onboarding patients and nurses, designing personalized care plans, and coordinating authorizations and legal/billing notifications—while escalating issues efficiently and supporting non-routine situations. I’m currently pursuing a Systems Engineering degree to grow in roles where operational experience and technology intersect.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Soft - G . Net

Sep 2025 - Feb 2026 (5 months)

Created and maintained accurate patient profiles tied to insurance records, and managed inbound appointment scheduling calls including provider, location, and time-slot coordination. Coordinated transportation requests for mobility-limited patients, assisted with pharmacy-related inquiries, and kept detailed call notes after each interaction.

Patient Scheduling Patient Profile Data Entry Transportation Coordination Pharmacy Issue Triage Healthcare Coordination

PCA Attendance Representative

Anchora Colombia

Mar 2024 - Apr 2025 (1 year 1 month)

Monitored service delivery by verifying nurse attendance at shift start and reconciling dashboard logs against assigned schedules, flagging and resolving location inconsistencies in real time. Coordinated coverage by following up with nurses outside standard hours, working with four coordinators and escalating issues to ensure continuity of care.

Real Time Issue Resolution Escalation Management

CDPAP Coordinator

Anchora Colombia

May 2023 - Mar 2024 (10 months)

Managed 150+ active CDPAP cases by coordinating with legal representatives, nurses, and case managers within a team of 10 coordinators. Onboarded patients and nurses, developed personalized care plans, verified home healthcare service documentation, and served as a primary liaison for inquiries, authorization tracking, and legal/billing notifications.

Case Management CDPAP Coordination Care Plan Development Legal Billing Notifications