Fernando Cruz
@fernandocruz2
I coordinate homecare staffing and operations, using HHAeXchange to keep patients and caregivers on schedule.
ColombiaWhat I'm looking for
I’m a PCA Coordinator focused on keeping homecare cases fully staffed, on time, and compliant. I manage daily scheduling and patient care placement to ensure timely and efficient service.
I use HHAeXchange as my primary platform to run day-to-day operations—handling internal chats, operational emails, and direct correspondence with insurance companies. I also actively monitor caregiver clock-ins and clock-outs, audit any Professional Profile requested overtime, and confirm communications are sent and inboxes are cleared.
From an operations standpoint, I’m responsible for report and workflow accuracy: reviewing dashboards, clearing daily reports, tracking schedule vs actual, and supporting prebilling. I follow up on urgent emails, calls, voicemails, and missed communications to keep every case moving forward.
Before healthcare coordination, I built a strong foundation in finance and BPO environments through credit analysis, sales, collections, and vendor management. I’ve worked across customer service, internal sales, and financial credit approval—bringing results-driven, organized, and communication-first habits to every team I support.
Experience
Work history, roles, and key accomplishments
PCA Coordinator
Anchora Colombia
May 2026 - Present (1 month)
Scheduled and placed home care cases for patients, managing day-to-day communications through HHAeXchange and operational email/chat workflows, including correspondence with insurance companies. Monitored caregiver clock-ins/clock-outs and audited requested professional profiles to support punctual, compliant care placement.
Customer Coordinator
Platinum Home Care
Jul 2025 - Apr 2026 (9 months)
Coordinated daily operational workflows including staffing in advance, reviewing schedule-vs-actual reports, and supporting prebilling and dashboard clearance. Managed urgent email follow-ups and handled daily communications via calls, voicemails, and inbox/email processing with patients, caregivers, and insurance providers.
Account Management Associate
Sutherland SGS Colombia Holding SAS
Aug 2024 - Jun 2025 (10 months)
Provided customer service and supported credit collections as part of account management responsibilities. Followed customer credit collection processes to ensure timely communication and resolution.
Account Management Associate
Sutherland SGS Colombia Holding SAS
Oct 2018 - Dec 2018 (2 months)
Handled customer service activities and credit collections within account management operations. Managed collection communications to support customer credit issue resolution.
Bilingual Agent
Bilateral BPO
Mar 2018 - Jun 2018 (3 months)
Delivered bilingual customer service and mobile phone technical support in a BPO environment. Assisted clients with support needs through daily call handling and service communications.
Internal Sales Advisor
Financiera Juriscoop S.A.
Jan 2009 - Jun 2016 (7 years 5 months)
Advised customers on financial products and provided internal sales support for savings accounts. Performed financial credit analysis and approvals and managed opening, renewal, and cancellation of savings products.
Substitute Staff
Cooperativa Financiera de Antioquia
May 2008 - Nov 2008 (6 months)
Worked as substitute staff supporting customer service, financial credit analysis, and cashier activities. Provided client advice on financial products and supported day-to-day financial transactions.
Education
Degrees, certifications, and relevant coursework
Universidad Autónoma del Caribe
International Business and Finance
2003 - 2008
Studied International Business and Finance at Universidad Autónoma del Caribe from 2003 to 2008.
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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