Miranda galofre

Modernized operations and enabled clients/stakeholders with new workflows and AI tools for a B2B electronics rep firm. Built an automated market intelligence system (n8n) monitoring 50+ websites, replacing 12–17 hours/week of manual research with automatic Monday briefings, and implemented Fireflies-based AI meeting capture integrated with CRM workflows.

Founded and operated a boutique nanny placement service with full ownership of client relationships, candidate operations, and business systems. Built service delivery infrastructure from zero (intake, candidate profiles, matching criteria, and communication workflows) and handled conflicts and scheduling breakdowns to maintain trust and retention.

Handled inbound customer resolutions and consultative upsells for an AT&T device protection program. Consistently ranked among top performers by balancing conversion rate and CSAT, using a discovery-first approach that was adopted by the training team.

Delivered inbound retention for AT&T customers calling to cancel service in a high-friction environment. Met and exceeded retention targets by using de-escalation, consultative listening, and tailored solutions to convert churned intent into retained accounts.

Provided technical troubleshooting guidance for enterprise and consumer printer systems, translating diagnostics into clear step-by-step instructions. Identified recurring issue patterns to speed resolution and escalated proactively when standard approaches were insufficient.

Drove consultative retail sales focused on product education, upselling, and trust-based customer relationships across multiple stores. Delivered strong performance on revenue-per-transaction and customer return metrics, including coordinating insurance and supporting lens/frame/prescription-related customer needs.

Studying Advertising & Marketing Communications Management at Sheridan College from 2023 to 2025.