Open to opportunities

Juan Nicolas User

@juannicolasuser

Customer-focused support professional and entrepreneur specializing in sales, marketing, and problem-solving for fast-paced teams.

Colombia

Message

What I'm looking for

I’m looking for a role where I can combine customer support with sales and marketing, solve real problems daily, and grow in a fast-paced team. I value clear communication, accountability, and opportunities to take initiative.

I’m a customer-focused support professional and entrepreneur who brings discipline, perseverance, and teamwork to every challenge. I’m energized by business and entrepreneurship, and I keep learning through reading and real-world problem solving.

My experience spans digital marketing and administration, where I developed campaigns, created designs, and managed client relationships to strengthen customer connection. In fast-paced customer support environments, I handled inquiries with empathy and precision—always focused on getting solutions done.

I’ve worked on multiple high-demand campaigns: addressing insurance plan questions and scheduling appointments, troubleshooting PayPal issues like transactions, passwords, security concerns, refunds, and unrecognized purchases, and managing auto-insurance needs such as creating quotes and updating policies. Across roles, I honed problem resolution, attention to detail, and trust when handling sensitive information.

I also build businesses. I launched an egg sales venture where I grew a loyal customer base through communication, timely deliveries, and fast responses, while managing logistics and inventory challenges. I’ve also run sports apparel event sales and supported coffee brand distribution with client communication and production/delivery problem-solving.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Sitel-Foundever

Resolved customer concerns for the PayPal Europe campaign, including transactions, password issues, security problems, refunds, and unrecognized purchases. Strengthened expertise in accurate issue handling and careful management of sensitive financial information.

Customer Service Troubleshooting Refunds Transaction Resolution Attention To Detail Problem Solving

Sports Apparel Sales & Events

GOALWEAR

Sold authentic football jerseys and organized events in partnership with Four Points by Sheraton during Copa América 2024. Managed event setup and handled on-site sales by coordinating live screenings and a jersey stand.

Event Management Team Coordination Customer Service Communication Skills Sales Operations Partnership Coordination Multitasking On Site Execution

Customer Support Agent

Teleperformance

Handled customer inquiries about healthcare insurance plans for the CloverHealth campaign and scheduled doctor appointments near customers’ locations. Delivered efficient, customer-focused support by resolving questions and coordinating next steps.

Customer Service Healthcare Support Appointment Scheduling Communication Skills Problem Solving Customer Focused Empathy Time Management

Insurance Customer Support

Qualfon

Supported customers in an auto insurance campaign by answering inquiries, creating new insurance quotes, and updating vehicles on policies. Assisted with payments while maintaining accuracy and efficient service in a fast-paced environment.

Insurance Customer Support Quote Generation Policy Updates Attention To Detail Fast Paced Communication Skills

Coffee Brand Sales & Distribution

Coffee Brand

Created and distributed a coffee brand, managing sales with multiple businesses through proactive client communication. Resolved production and delivery challenges to maintain customer satisfaction and dependable fulfillment.

Business Sales Client Communication Operations Coordination Production Support Delivery Management Problem Solving Customer Satisfaction entrepreneurship Relationship Building

Founder, Egg Sales Business

A Todo Huevo

Launched an egg sales business and built a loyal customer base over four months through consistent communication, timely deliveries, and quick issue responses. Managed logistics and solved inventory challenges to keep operations running smoothly.

Sales Customer Communications order fulfillment Logistics Management Inventory Control entrepreneurship Problem Solving Relationship Building Time Management

Digital Marketing & Admin

Importadora Gran Andina

Developed digital marketing campaigns, created designs, and managed client relationships for a heavy machinery parts business. Strengthened customer communication, organization, and creative problem-solving.

Digital Marketing Campaign Management Graphic Design Administrative Support Client Relationship Management Customer Communications Sales Support Problem Solving Organization

Education

Degrees, certifications, and relevant coursework

Evergreen School

Grade: GPA 4.0

Activities and societies: Participated in United Nations events; excelled in arts and sports.

Graduated from Evergreen School in 2021 with a GPA of 4.0. Participated in United Nations events and excelled in arts and sports to develop communication and critical-thinking skills.