Juan MC

I’m a results-driven sales and customer service professional with 6+ years of experience supporting customers across travel assistance and customer care environments. I focus on the full sales cycle—identifying needs, qualifying leads, handling objections, negotiating solutions, and closing effectively.

In my current role as a Travel Agent at Dyninno, I help clients find convenient domestic and international flight options, with a strong focus on business and first-class travel services. I work directly with business travelers, managing reservations, itinerary modifications, and customer inquiries while delivering high-quality service in a fast-paced, target-driven setting.

Previously at Asurion, I served as a Customer Care Expert & Sales, assisting customers with mobile phone insurance claims and technical support. I resolved concerns while maintaining a positive experience, then promoted and sold home protection services after customer cases—balancing customer satisfaction metrics with sales performance goals.

Earlier, at Concentrix, I worked as a Customer Care Agent & Cross Sales, resolving customer issues, recommending solutions aligned to customer needs, and managing cross-selling opportunities. Across roles, I’m recognized for being self-motivated, adaptable, and focused on continuous growth, using CRM systems and sales platforms to track interactions and improve outcomes.